Travel Specialist

VDC is a company that provides travel services, and they are seeking a Travel Specialist responsible for managing reservations for various products including airline tickets and hotels. The role involves ensuring guest satisfaction, responding to inquiries, and promoting services to clients. Responsibilities Manage reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows Respond to guest questions and make necessary adjustments to their accounts Provide professional and quality service to all clients Participate in product and service promotions and works to promote these specials in discussions with clients Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes Assess customer needs and make recommendations based on those needs by offering suitable products and services Develop and maintain an advanced knowledge of the product & service offerings Upsell customers with add-on services and products Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling Maintain guest loyalty while acting in the best interest of the company Meet sales performance evaluation expectations Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence Advise clients pricing, applicable fare rules, and any travel restrictions Recap and document itineraries and continuously look for ways to help improve our processes and customer experience Skills 1+ years prior sales and travel/call center experience in metrics driven environment Must complete the company-provided Contact Center Agent course Strong customer service skills Desire to learn and develop skills, and go above and beyond to support customer inquiries Must be detail-oriented and result oriented Willingness to work a flexible schedule Experience using a Computer Reservation System Benefits Competitive compensation Bonus incentives FLEX PTO Mental health days Medical, dental, and vision insurance 401K matching Monthly credits and discounts for attending live events Remote work and snack allowances A variety of additional workplace perks Company Overview Vegas from the inside. Your #VegasInsiders guide to Las Vegas hotels, shows, nightclubs, dining, tours, and more! It was founded in 1998, and is headquartered in Henderson, Nevada, USA, with a workforce of 51-200 employees. Its website is