Travel Consultant - Travel & Concierge Experiences - Phoenix, AZ

American Express is a company with a long history of innovation and commitment to customer service. They are seeking a Travel Consultant to deliver exceptional customer service in a high-volume travel call environment, creating and servicing travel arrangements for premium card members.ResponsibilitiesDeliver world-class customer service in an in-bound, high-volume travel call servicing environmentDelighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangementsUnderstand our customer needs through consultation to deliver innovative and extraordinary interactionsResearch, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangementsCommunicate new and existing product offerings and value propositions relevant to the Card MemberAlways put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brandSkills1 year experience in tourism, travel, or cruise and toursHigh-end customer service or sales roles experienceDemonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environmentBasic geography knowledge with ability to locate continents, countries, and key travel destinations world-widePositive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimismNatural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member's communication styleComputer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devicesAbility to succeed in a result focused environment, with a healthy desire to meet and exceed goalsYou must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per weekThis is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a weekAt home - a secure home office, located at your confirmed address of residence, free from background noise or other distractionsCurrent minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)Flexibility to work anytime between 5:00am-2:00am including weekendsBenefitsCompetitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesCompany OverviewAmerican Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.



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