Transcription Project Manager
Description
The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes receiving, assessing, and assigning audio files for transcription, communicating regularly with reporters and transcribers, responding to client requests, tracking deadlines, and updating job and/or case notes.
TRANSCRIPTION PROJECT MANAGER ESSENTIAL FUNCTIONS:
Receive and track in audio and files from digital reporters
Assign, coordinate, and track transcription assignments with resources and vendors
Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
Provide feedback on digital reporter job submissions
Monitor department inbox to promptly respond to client questions and other requests
Field transcription-related phone calls and emails
Maintain and update shared transcription calendars with deadlines
Coordinate deliverables with production department
Guide clients through the client-provided audio transcription request process, including providing cost estimates
Enter job notes in Reporter Base
Perform transcription duties as needed
Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
Other duties as assigned
TRANSCRIPTION PROJECT MANAGER LOCATION:
Fully Remote
TRANSCRIPTION PROJECT MANAGER SHIFT:
FridayâMonday, 8:00 AM â 6:00 PM EST (4-day, 10-hour shift schedule)
TRANSCRIPTION PROJECT MANAGER COMPENSATION:
$50,000 annually
BENEFITS:
Medical
Dental
Vision
Voluntary Term Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)
Requirements
Bachelorâs degree and/or a minimum of three yearsâ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.
EOE M/F/D/V
The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes receiving, assessing, and assigning audio files for transcription, communicating regularly with reporters and transcribers, responding to client requests, tracking deadlines, and updating job and/or case notes.
TRANSCRIPTION PROJECT MANAGER ESSENTIAL FUNCTIONS:
Receive and track in audio and files from digital reporters
Assign, coordinate, and track transcription assignments with resources and vendors
Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
Provide feedback on digital reporter job submissions
Monitor department inbox to promptly respond to client questions and other requests
Field transcription-related phone calls and emails
Maintain and update shared transcription calendars with deadlines
Coordinate deliverables with production department
Guide clients through the client-provided audio transcription request process, including providing cost estimates
Enter job notes in Reporter Base
Perform transcription duties as needed
Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
Other duties as assigned
TRANSCRIPTION PROJECT MANAGER LOCATION:
Fully Remote
TRANSCRIPTION PROJECT MANAGER SHIFT:
FridayâMonday, 8:00 AM â 6:00 PM EST (4-day, 10-hour shift schedule)
TRANSCRIPTION PROJECT MANAGER COMPENSATION:
$50,000 annually
BENEFITS:
Medical
Dental
Vision
Voluntary Term Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)
Requirements
Bachelorâs degree and/or a minimum of three yearsâ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.
EOE M/F/D/V