Transaction Risk Investigator
Description
Job Description:
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customers behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in CTPS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
Key job responsibilities
Roles And Responsibilities
This includes, but is not limited to:
Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
Take appropriate actions to identify and help minimize Amazons financial, legal and reputational risk
Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
About The Team
About the ORG: CTPS-BRP-Risk Investigations
Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local - act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.
Basic Qualifications
Communication Skills
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self-disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions
Preferred Qualifications
Communication Skills
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self-disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Company - Amazon Dev Center India - Hyderabad
Job ID: A2698922
Apply Now
Job Description:
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customers behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in CTPS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
Key job responsibilities
Roles And Responsibilities
This includes, but is not limited to:
Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
Take appropriate actions to identify and help minimize Amazons financial, legal and reputational risk
Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
About The Team
About the ORG: CTPS-BRP-Risk Investigations
Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local - act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.
Basic Qualifications
Communication Skills
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self-disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions
Preferred Qualifications
Communication Skills
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self-disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Company - Amazon Dev Center India - Hyderabad
Job ID: A2698922
Apply Now