Training Specialist
We are seeking a highly motivated Training Specialist to join our team. In this role, you will be an integral part of customer training delivery and administrative management. As a Training Specialist, you will report directly to and support the Training & Product Education Manager in evaluating the effectiveness of the training program. Responsibilities 75% Conduct effective and engaging in-person customer professional development sessions, with travel about 50% of the time. This travel will be heavily scheduled during late summer and back to school season. Expect weekly travel from July-October Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators Lead our customer webinar series - including creating session content, scheduling and facilitation Manage operations and tracking of professional development in our CRM, Salesforce Become a product expert and provide feedback to the product team 25% Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials Assist with additional training team projects as they arise