Training Specialist

CallTower is focused on strategic leadership development programs within their Learning & Development organization. The Training Specialist role is responsible for coordinating and delivering training programs, ensuring participants have a quality learning experience, and maintaining training materials in the CallTower Solutions Center. Responsibilities Develop course material for live sessions around CallTower services Develop, record, and produce online video courses for CallTower University Provide training online and/or backup for on-site training Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy Suggest program improvements based on participant feedback Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communication training data insights Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions Manage and assist with all customer training packages from start to finish Required hours are 7-4 EST to support US EST and EMEA customers Skills Bachelor's degree 1 years' experience providing remote or in-person training Organized and detail-oriented Ability to communicate clearly verbally and in writing Strong presentation skills Ability to work independently and as a member of a team Highly motivated, flexible, adaptable nature Able to deal with different personality styles and learning styles A positive mindset, fast learner, a highly collaborative employee with a growth mindset A passion for learning and development, organizational development, and continuous improvement Success in building credible relationships with other departments Proven track record of successfully working cross-functionally and/or cross-geographically Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce Benefits Annual Market comp evaluation 85% employer paid Medical plans (HDHP and PPO options) Dental/Vision PTO accrual starts day one 100% 401k match on first 4% Paid Parental Leave 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass Company Overview CallTower is a leader of Corporate Communications. It was founded in 2002, and is headquartered in South Jordan, Utah, USA, with a workforce of 201-500 employees. Its website is