Training Specialist

Want to build a faster, more connected future?Are you passionate about leading end-to-end learning initiatives that enable teams to succeed in a fast-evolving environment? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers. We are in a growth phase and are seeking Training Specialist in Ontario or British Columbia, Canada to drive technical proficiency and excellence across internal teams (Sales, Marketing, Support, Professional Services, and Engineering) by designing, organizing, and managing comprehensive training programs. This role is responsible for creating training materials for new product releases, improving technical competence, and driving adoption of best practices. The ideal candidate will combine technical knowledge with instructional design expertise, ensuring that all training is engaging, consistent, and effective. Reporting to the Product Team lead, you will be responsible for working closely with the Head of Product and product managers through the stages of new product version plan kick-offs through General Acceptance release. You will also work closely with Heads of Professional Services, Support, Marketing and Sales to organize new Product release technical training sessions and Sales training sessions.In this role, you will be required to work fully remote from your home office in Ontario/BC, Canada.The salary range for this role is $50-60,000 CAD. Job Description:Partner with Product owners, managers from early-stage release kick-off discussions and stay ahead of feature evolution.Identify skill and capability gaps and build a proactive technology learning roadmap for customer-facing teams (Professional Services, Support, Technical Sales).Translate complex technical product features into engaging, easy-to-understand educational content, including product demos, FAQsDevelop technical training materials, including e-learning modules, manuals, slide decks, and virtual training sessionsPlan and execute timely internal technology training to ensure readiness of customer facing teams before every product version launch.Organize "train-the-trainer" sessions with subject matter experts to scale technical knowledgeFacilitate regular internal training workshops (remote) to maintain high technical proficiencyUpdate customer facing training documents with new product features and functionalityMonitor and evaluate training program effectiveness, utilizing metrics and employee feedback to make continuous improvementsMaintain accurate records of training participation and completion ratesProduce video training modules for Incognito products using historical training deliveriesQualifications:Post-Secondary Education in education, Instructional Design, Technical Communication, Computer Science, or equivalent practical experience1-2 years in technical training, product education, or instructional design, preferably within technical environmentExcellent communication, facilitation, and organization skillsProven ability to learn and demonstrate complex technical products, platforms, or systems.Experience with Linux command line.Excellent presentation and facilitation skills, with the ability to explain complex concepts to both technical and non-technical audiences.Experience in creating interactive eLearning content and managing Learning Management Systems (LMS).Experience with screen capture/video editing software, AI-enabled training video creation software such as Arcade or Camtasia or Articulate StorylineSelf-starter with a strong ability to work independently within virtual teams, across multiple time zonesPositive attitude and strong work ethicExcellent command, highly proficient in spoken and written EnglishNice to Have:Desire to complete the Certified Professional in Talent Development (CPTD®) certificationPast experience in Udemy or other learning management platformsPrior experience working with product, professional services, support, marketing, sales and documentation teamsProfessional working proficiency in spoken and written SpanishReady to join the evolution?

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