Trainer
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?
We are looking for a team member to play an integral role within our Upland Professional Services organization. In this role, you will deliver a variety of training sessions both in person (periodically) and virtually (often) for both new and existing customers. You will play a key role in representing the user’s experience by providing input to the Product team on new features, be among the first to learn about product releases and then create education experiences for the customer community to learn about the new features. You will assist with the planning, development, and maintenance of new training for our Qvidian product line. This position also includes managing small projects and implementations, which requires attention to detail, organizing multiple projects simultaneously and completing tracking and reporting tasks. You must be extremely tech-savvy with a hunger and curiosity to learn new technology quickly. This is a highly customer-focused role, where having the motivation and high-energy to ensure our customers understand how to use our products to succeed at getting their work done faster will be the key to your success.
Primary Responsibilities:
Deliver tailored product training to customers virtually and in-person
Constantly evaluate and innovate to improve existing training and implementation services
Assist with the development and management of training materials
Stay current on tools, technology, project management and training methodologies
Be the early adopter of all new features released
Provide product feedback to product management
Travel to client locations as needed (10%)
Project manage customer engagements and implementations ensuring that the service is high quality and completed on time and within budget.
Perform other duties as required
Requirements:
Minimum three (3+) years of experience delivering professional training through classroom or web-based training
Excellent presentation skills in all delivery formats, in-person, online, over the phone
Learns new technologies quickly with self-directed initiative, taking advantage of all available resources and seeking additional resources when needed
Curiosity to understand not just how-to use a product, but why-to and translating that into stories to use in training sessions
Passion to make customers successful through the training experiences. The ability to understand their pain points and translate that into powerful and meaningful training sessions
The ability to apply adult learning principles to the delivery of courses
High level of flexibility, creativity, and dependability
Strong verbal and written communication skills
Proven ability in being self-motivated with excellent time management and organization skills
Ability to establish and build effective working relationships with internal and external customers
Desired Skills:
Prior experience delivering remote training courses
Prior experience delivering software training to a client audience
Understanding of the RFP manager persona/role or process
Training certification or education in adult learning
Comfortable leading meetings attended by individual contributors through C-level executives
Experience in creating, maintaining and executing project plans for small and medium projects
Ability to create and implement processes
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
Apply Now
We are looking for a team member to play an integral role within our Upland Professional Services organization. In this role, you will deliver a variety of training sessions both in person (periodically) and virtually (often) for both new and existing customers. You will play a key role in representing the user’s experience by providing input to the Product team on new features, be among the first to learn about product releases and then create education experiences for the customer community to learn about the new features. You will assist with the planning, development, and maintenance of new training for our Qvidian product line. This position also includes managing small projects and implementations, which requires attention to detail, organizing multiple projects simultaneously and completing tracking and reporting tasks. You must be extremely tech-savvy with a hunger and curiosity to learn new technology quickly. This is a highly customer-focused role, where having the motivation and high-energy to ensure our customers understand how to use our products to succeed at getting their work done faster will be the key to your success.
Primary Responsibilities:
Deliver tailored product training to customers virtually and in-person
Constantly evaluate and innovate to improve existing training and implementation services
Assist with the development and management of training materials
Stay current on tools, technology, project management and training methodologies
Be the early adopter of all new features released
Provide product feedback to product management
Travel to client locations as needed (10%)
Project manage customer engagements and implementations ensuring that the service is high quality and completed on time and within budget.
Perform other duties as required
Requirements:
Minimum three (3+) years of experience delivering professional training through classroom or web-based training
Excellent presentation skills in all delivery formats, in-person, online, over the phone
Learns new technologies quickly with self-directed initiative, taking advantage of all available resources and seeking additional resources when needed
Curiosity to understand not just how-to use a product, but why-to and translating that into stories to use in training sessions
Passion to make customers successful through the training experiences. The ability to understand their pain points and translate that into powerful and meaningful training sessions
The ability to apply adult learning principles to the delivery of courses
High level of flexibility, creativity, and dependability
Strong verbal and written communication skills
Proven ability in being self-motivated with excellent time management and organization skills
Ability to establish and build effective working relationships with internal and external customers
Desired Skills:
Prior experience delivering remote training courses
Prior experience delivering software training to a client audience
Understanding of the RFP manager persona/role or process
Training certification or education in adult learning
Comfortable leading meetings attended by individual contributors through C-level executives
Experience in creating, maintaining and executing project plans for small and medium projects
Ability to create and implement processes
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
Apply Now