Traffic Monitoring Specialist / Dispatcher / Call Center
About the position
Responsibilities
Update and respond to scheduled and unscheduled traffic events and congestion using various monitoring devices.
Act as an emergency dispatcher within a call center environment, dispatching responders via a two-way radio system.
Perform data entry functions accurately and efficiently.
Fluently work in multiple PC applications simultaneously.
Prioritize multiple tasks in real-time, especially in serious situations.
Communicate effectively in both written and verbal forms to document and relay information.
Perform critical thinking functions and assessments to make informed decisions.
Requirements
High School diploma with no prior experience required.
Background and drug/alcohol screening required.
Willingness to work in a 24/7/365 operation, including outside standard business hours.
Nice-to-haves
2 or more years of experience in surveillance and/or CCTV monitoring.
Strong attention to detail.
Experience in customer/client relationships.
Ability to multi-task effectively.
Benefits
Medical, dental, and vision insurance.
Life and AD&D insurance.
Disability benefits.
Paid time off and leaves of absence.
Voluntary benefits and perks.
Well-being resources and employee assistance program.
Business travel insurance.
Service recognition awards.
Retirement savings plan.
Employee stock purchase plan.
Apply Now
Apply Now
Responsibilities
Update and respond to scheduled and unscheduled traffic events and congestion using various monitoring devices.
Act as an emergency dispatcher within a call center environment, dispatching responders via a two-way radio system.
Perform data entry functions accurately and efficiently.
Fluently work in multiple PC applications simultaneously.
Prioritize multiple tasks in real-time, especially in serious situations.
Communicate effectively in both written and verbal forms to document and relay information.
Perform critical thinking functions and assessments to make informed decisions.
Requirements
High School diploma with no prior experience required.
Background and drug/alcohol screening required.
Willingness to work in a 24/7/365 operation, including outside standard business hours.
Nice-to-haves
2 or more years of experience in surveillance and/or CCTV monitoring.
Strong attention to detail.
Experience in customer/client relationships.
Ability to multi-task effectively.
Benefits
Medical, dental, and vision insurance.
Life and AD&D insurance.
Disability benefits.
Paid time off and leaves of absence.
Voluntary benefits and perks.
Well-being resources and employee assistance program.
Business travel insurance.
Service recognition awards.
Retirement savings plan.
Employee stock purchase plan.
Apply Now
Apply Now