Traffic Monitoring Operator/Call Center
About the positionResponsibilities• Utilize software and applications to control and monitor Intelligent Transportation Systems devices along freeways.• Monitor camera video and other information sources for traffic events that impact flow and safety.• Log potential and confirmed events affecting traffic using software applications.• Dispatch Highway Emergency Response Operators for roadside services related to traffic incidents.• Provide clear directions and descriptions of traffic events to citizens and agencies.• Monitor software-generated response plans and update them as necessary.• Monitor weather conditions and notify motorists and agencies about roadway conditions.• Coordinate with FDOT signal personnel for traffic signal management services.• Update information on FDOT's traveler information website, fl511.com.• Participate in technical and customer service training as required.• Follow Standard Operating Procedures and Standard Operating Guidelines.• Perform routine updates of asset records and contact lists.Requirements• High School Diploma or GED• Ability to pass a state and federal criminal history/security background check• Ability to pass a pre-employment drug screen• Ability to remain stationary for long periods while monitoring systems• Ability to operate software platforms and web-based applications.Nice-to-haves• Previous experience in a call center, customer service, 911 Operator, or dispatching environment• Demonstrated ability to meet high customer service expectations• Ability to work calmly in a fast-paced environment• Experience with heavy telephone, radio, and computer usage• Effective oral and written communication skills• Ability to interpret geographic information on maps• Knowledge of Florida's interstate and state routes• Efficient and accurate data entry skills• Working knowledge of ATMS software and web-based applications.Benefits• Medical, dental, and vision insurance• Life and AD&D insurance• Disability benefits• Paid time off• Leaves of absence• Voluntary benefits• Employee assistance program• Business travel insurance• Retirement savings plan• Employee stock purchase plan Apply tot his job