Trade Specialist (General trades knowledge – plumbing, electrical, HVAC, landscaping or similar)

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for significant and complex issues and queries, proactively resolving their daily challenges and providing expertise and knowledge both internally and externally. What You'll Do: Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needsReview vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriateDevelop and coordinate client and internal initiatives and special projects Serves as a technical and subject matter expert resource for the department and leadershipServe as a key point of contact for internal and external clients; resolving issues with vendors as necessaryProactively resolve significant and complex vendor and client issues; drive all issues towards resolution. Provide support to other trade team members as requiredFoster a positive work environment and collaborate effectively with all stakeholdersEnsure confidentiality of internal and external dataPerform ad-hoc projects and other duties as assignedMaintain CPD and awareness of trade / industry developmentsSeek opportunities for continuous process improvement You Should Have: Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferredSME in a specific relevant trade4+ years of experience in relevant field Experience working in an FM, retail, buildings environmentDemonstrable experience of solving highly complex trade related technical issues Additional Information Why Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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