Tier 1 Technical Support Representative

DuraLabel is currently seeking a Tier 1 Technical Support/Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you! Job Description:Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabelDevelop and utilize technical expertise in DuraLabel applicationsAssist customers with installing and using safety label printing softwareLog cases detailing requests for technical assistance and steps taken to resolveSet and complete follow up tasks for customers with ongoing issuesSupport can include, but is not limited to: Software and printer driver installationsPrinter and software troubleshootingPrinter and software trainingEscalating cases to Tier 2 when necessaryCreating custom samples/templates for Account Managers and customersOther Requirements:This is an entry level position with the expectation of growth within the department. A passion for working with people and customer serviceAbility to communicate well, including oral, written and presentation skillsIntermediate knowledge of Microsoft 365 suite Detail-oriented self-starter, comfortable working independently and as part of a teamExcellent time management skills, prioritizing and handling multiple tasks at the same timeBilingual (Spanish/English) applicants a plus Pay/Hours:This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOEThe working hours for this position will be 8-hour workdays (M-F) with start times between 5:30 A.M and 7:00 A.M.