**Temporary Customer Service Specialist - Direct to Consumer at arenaflex**

**Join the arenaflex Team and Make a Lasting Impact on the Lives of Runners Everywhere** Are you passionate about delivering exceptional customer experiences and making a difference in the lives of runners? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a Temporary Customer Service Specialist - Direct to Consumer to join our Runner Experience Team. As a key member of our team, you will play a vital role in providing world-class customer service to our customers, ensuring that every interaction is a positive and memorable experience. **About arenaflex** At arenaflex, we believe that movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive — whether it's a headspace, a feeling, or a finish line. Our company culture is built on a set of core values that inspire excitement, fuel collaboration, ignite innovation, and spark creativity. We're a team of passionate individuals who are dedicated to making a difference in the lives of runners everywhere. **Our Brand Values** At arenaflex, we live by a set of core values that guide everything we do: * **Runner First**: We act in the best interest of the runner * **Word is Bond**: We do what we say we'll do * **Champion Heart**: We give our all in everything we do * **There is no “I” in Run**: We stay generous with our humanity * **Keep Moving**: We find ways to move every day, because joy is kinetic! **Job Summary** As a Temporary Customer Service Specialist - Direct to Consumer, you will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present. This includes providing support for our website, marketing and events, and retail partners, as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. You will gather data on opportunities for improvement in the customer experience to keep us driving forward. You will be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time. **Responsibilities** * Be available to answer calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed * Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays * Communicate to customers with a passion for service and a sincere desire to help * Seek positive, timely solutions to all customer's questions and concerns, using a variety of system resources * Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador * Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors * Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership * Respond to challenging situations positively, de-escalate frustrated customers * Evaluate situational needs to determine and execute appropriate solutions * Manage time effectively and exhibit a strong ability to multi-task * Access and combine information from multiple systems to provide order details and analyze problems when they occur * Assist with order fulfillment when automated processes fail * Recognize potential fraudulent web transactions and escalate when appropriate * Work with cross-functional teams to assist customers * Other duties as assigned **Qualifications** * Available to work 40 hours a week from October 13, 2025 to February 13, 2026 * Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!) * Computer proficiency: Word, Excel, Outlook, Social Media * Accuracy in typing (60 wpm), spelling and grammar * Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication * Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first * Ability to learn various business systems and navigate between them to execute job efficiently * Ability to manage adverse situations positively * Proven ability to work effectively independently as well as with a team * Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company * Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another * Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.” * Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes * Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary * Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the arenaflex community * Embraces and lives the arenaflex values! **Compensation and Benefits** Our compensation reflects the cost of labor across US geographic markets. For this role, the hourly wage ranges from $18.79 to $20.10, depending on your geographic location. Employees based out of the arenaflex Seattle HQ office receive an hourly rate of $21.50, and these positions follow a hybrid schedule that includes three days per week in the office. We offer a comprehensive benefits package, including: * Medical, dental, vision, life and AD&D insurance * Disability insurance * HSA and employer contribution * FSA * Family & fertility assistance * 401K Savings Plan and match * Employee assistance program * Transportation assistance **Paid Time Off and Bonus** We offer generous paid time off, including up to five weeks of paid time off, eleven paid holidays, paid sick and parental leave. In addition to base pay, arenaflex employees may also be offered an annual bonus based on company performance. **Perks** We offer a range of perks, including: * Product discounts * Home office stipend * Employee recognition * Fitness discounts * Volunteer and donation benefits **Diversity, Equity, and Inclusion** At arenaflex, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. arenaflex is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors. If you're passionate about delivering exceptional customer experiences and making a difference in the lives of runners, we want to hear from you! Apply now to join the arenaflex team and become a part of our dynamic and inclusive community. Apply for this job