**Temporary Customer Service Specialist – Direct to Consumer**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as a Temporary Customer Service Specialist – Direct to Consumer. This temporary full-time position offers a unique opportunity to work with a dynamic team, develop your skills, and contribute to the success of our company. **About arenaflex** arenaflex is a leading brand that believes movement is the key to feeling more alive. Our mission is to create gear and experiences that take people to the place that makes them feel more alive – whether it's a headspace, a feeling, or a finish line. Our company culture sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. We welcome everyone from every walk of life looking to inspire others through the power of movement – because we're all moving towards something. **The Runner Experience Team** The Runner Experience Team at arenaflex provides a world-class customer service experience to all who run, every day, in a run-happy way. As a Temporary Runner Experience Specialist (Customer Service Specialist), you will be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time. **Responsibilities** As a Temporary Customer Service Specialist – Direct to Consumer, your responsibilities will include: • Responding to customer inquiries via email, phone, social media, chat, text, and product reviews during our busiest season • Providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present • Gathering data on opportunities for improvement in the customer experience to keep us driving forward • Evaluating product issues and providing solutions for runners • Ordering administration, including placing, tracking, and modifying orders, processing returns, and researching delays or errors • Managing time effectively and exhibiting a strong ability to multitask • Accessing and combining information from multiple systems to provide order details and analyze problems when they occur • Assisting with order fulfillment when automated processes fail • Recognizing potential fraudulent web transactions and escalating when appropriate • Working with cross-functional teams to assist customers • Other duties as assigned **Qualifications** To be successful in this role, you will need: • An Associate's degree or 1+ years of customer service experience (Contact Center or Specialty Run experience a bonus!) • Computer proficiency in Word, Excel, Outlook, and Social Media • Accuracy in typing (60 wpm), spelling, and grammar • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication • Ability to work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first • Ability to learn various business systems and navigate between them to execute the job efficiently • Ability to manage adverse situations positively • Proven ability to work effectively independently as well as with a team • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company • Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another • Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments' operations and/or morale; "connecting the dots" • Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exist to create the best outcomes • Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary • Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the arenaflex community • Embraces and lives the arenaflex values! **Compensation and Benefits** Our compensation reflects the cost of labor across US geographic markets. For this role, the hourly wage ranges from $18.79 to $20.10, depending on your geographic location. Employees based out of the arenaflex Seattle HQ office receive an hourly rate of $21.50, and these positions follow a hybrid schedule that includes three days per week in the office. Benefits include: • Medical, dental, vision, life, and AD&D insurance • Disability insurance • HSA and employer contribution • FSA • Family & fertility assistance • 401K Savings Plan and match • Employee assistance program • Transportation assistance • Paid Time Off, including up to five weeks of paid time off, eleven paid holidays, paid sick and parental leave • Bonus in addition to base pay, arenaflex employees may also be offered an annual bonus based on company performance • Perks, including product discounts, a home office stipend, employee recognition, fitness discounts, volunteer and donation benefits **Work Environment and Company Culture** As a Temporary Customer Service Specialist – Direct to Consumer, you will be working remotely, but you will be an integral part of our dynamic team. You will have the opportunity to work with a diverse group of individuals who are passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of excitement, collaboration, creativity, and innovation. We celebrate diversity and equity, and we are committed to creating an inclusive environment. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this temporary full-time position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This offer from "arenaflex" has been enriched by Jobgether.com and got a 72% flex score. Apply for this job