Teller- Bilingual

Arizona Financial Credit Union is committed to providing an excellent member experience. The Teller position is responsible for processing transactions, educating members on products and services, and achieving sales goals through consultative sales techniques.ResponsibilitiesProcesses transactions, including cash handlingMaintains in-depth knowledge of products, services, and partnershipsIdentifies and offers products and services that are in the member’s best interest (there is a minimum goal of successful referrals required per month)Emphasizes the features of products to highlight how they solve member problems to achieve sales goalsDevelops and maintains interpersonal skills to work with a wide variety of people each day and build relationships to achieve sales goalsDisplays confidence and strong self-assuredness to succeed in speaking with members and making a sale to achieve sales goalsConveys clearly the benefits of a product to members to achieve sales goalsUses consultative sales techniques to proactively offer products and services that are in the member's best interest/help them achieve financial successCompletes account maintenance requestsEducates members on self-service options (online/mobile banking, ATMs, etc.)Serves as Lobby Director and welcomes every member into the branch and actively guides them through their service experienceAdheres to security guidelines (BSA, CIP, CTR, SAR)Improves continuously through applying feedbackPerforms other job-related duties as assignedSkillsHigh School diploma or GED and one (1) year experience in retail, customer service or a financial institutionKnowledge of PC software applications in Windows and WordAbility to type 45 words per minuteAbility to read, write, speak, and use proper grammar in EnglishAbility to read, interpret and analyze written instructions, correspondence, and procedure manualsAbility to write simple business correspondenceAbility to communicate verbally both in person and on the telephoneAbility to speak effectively to members regarding sensitive inquiries or complaintsAbility to apply commonsense understanding when dealing with problems involving variables in standardized situationsAbility to calculate rates, ratios, and percentagesCompany OverviewArizona Financial Credit Union is a not-for-profit financial cooperative that provides consumer and small-business banking services. It was founded in 1936, and is headquartered in Phoenix, Arizona, USA, with a workforce of 501-1000 employees. Its website is https://www.arizonafinancial.org.



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