Telephone or Live Chat Support
About the position
The Live Chat / Tele Chat Support Specialist at One Mind & Body serves as the first point of contact for clients seeking mental health support services. This role is crucial in ensuring a positive client experience through effective communication and problem-solving, while also providing personalized support to enhance customer satisfaction.
Responsibilities
Ā Respond to chat and tele chat inquiries promptly and professionally
,
Ā Build and maintain positive client relationships with personalized support
,
Ā Troubleshoot technical issues to ensure a seamless experience
,
Ā Provide accurate information about services, pricing, and policies
,
Ā Collaborate with the team to enhance the customer experience
,
Ā Follow up with clients to ensure their needs are met
,
Ā Maintain proper documentation of interactions
Requirements
Ā 1 year of customer support experience, preferably in live chat or tele chat
,
Ā Excellent verbal and written communication skills
,
Ā Strong problem-solving abilities
,
Ā Comfortable with technology and troubleshooting
,
Ā Ability to prioritize in a fast-paced environment
,
Ā Positive attitude and passion for helping others
Nice-to-haves
Benefits
Ā Dental insurance
,
Ā Health insurance
,
Ā Vision insurance
,
Ā Paid time off
Apply Now
The Live Chat / Tele Chat Support Specialist at One Mind & Body serves as the first point of contact for clients seeking mental health support services. This role is crucial in ensuring a positive client experience through effective communication and problem-solving, while also providing personalized support to enhance customer satisfaction.
Responsibilities
Ā Respond to chat and tele chat inquiries promptly and professionally
,
Ā Build and maintain positive client relationships with personalized support
,
Ā Troubleshoot technical issues to ensure a seamless experience
,
Ā Provide accurate information about services, pricing, and policies
,
Ā Collaborate with the team to enhance the customer experience
,
Ā Follow up with clients to ensure their needs are met
,
Ā Maintain proper documentation of interactions
Requirements
Ā 1 year of customer support experience, preferably in live chat or tele chat
,
Ā Excellent verbal and written communication skills
,
Ā Strong problem-solving abilities
,
Ā Comfortable with technology and troubleshooting
,
Ā Ability to prioritize in a fast-paced environment
,
Ā Positive attitude and passion for helping others
Nice-to-haves
Benefits
Ā Dental insurance
,
Ā Health insurance
,
Ā Vision insurance
,
Ā Paid time off
Apply Now