Tele Audiologist

About the position

The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.

Responsibilities
• Conduct patient evaluations, consultations, and follow-up care via video
• Support and guide in-clinic staff through hearing assessments and testing procedures remotely
• Interpret test results and provide accurate clinical diagnoses
• Recommend appropriate hearing aids and treatment plans based on patient needs
• Provide patient counseling on hearing loss, device use, expectations, and care
• Deliver ongoing support for adjustments, concerns, and patient satisfaction
• Guide patients through the hearing aid selection and purchasing process via video
• Partner with clinic staff to support case acceptance and improve conversion rates
• Educate patients on product options, features, and benefits in a clear, patient-friendly manner
• Provide remote verification support and ensure proper device fitting and performance
• Troubleshoot hearing aid, software, and connectivity issues in real time
• Support clinics and patients with remote device programming and adjustments
• Assist with resolving sound quality concerns and device performance issues
• Provide technical guidance to clinic staff on equipment and workflows
• Work closely with clinic teams to support patient flow and ensure efficient appointments
• Act as a clinical resource for providers and staff needing audiology expertise
• Provide on-demand or scheduled support for clinics without on-site audiologists
• Train and coach clinic staff on best practices for remote care delivery
• Develop and refine workflows for remote testing, consultations, and sales processes
• Identify opportunities to improve patient experience and operational efficiency
• Assist in implementing standardized procedures for tele-audiology services
• Maintain high standards of clinical quality, compliance, and documentation
• Participate in insurance credentialing processes as required to enable billing for audiology services
• Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
• Ensure accurate and timely clinical documentation to support billing and reimbursement
• Adhere to all regulatory, compliance, and telehealth billing requirements
• Provide real-time audiology support across multiple clinic locations as needed
• Ensure all services meet clinical, ethical, and regulatory standards
• Adapt to evolving technology and telehealth best practices

Requirements
• Master's degree in Audiology or Speech-Language Pathology with an audiology focus
• Doctorate of Audiology (Au.D.) degree
• Current state licensure as an Audiologist in good standing
• Certificate of Clinical Competence (CCC-A) from the American Speech-Language-Hearing Association (ASHA)
• Minimum of 2-3 years of clinical audiology experience
• Experience with diagnostic audiology, hearing aid fitting, and dispensing
• Proficiency in using audiology equipment and software
• Familiarity with telehealth platforms and remote patient care technologies
• Excellent communication, interpersonal, and counseling skills
• Ability to work independently and manage time effectively
• Strong problem-solving and troubleshooting abilities
• Knowledge of insurance credentialing and telehealth billing regulations

Nice-to-haves
• Experience in a remote or tele-health setting
• Sales or business development experience
• Experience training or coaching other healthcare professionals
• Familiarity with a wide range of hearing aid manufacturers and models

Benefits
• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Professional development opportunities
• Opportunities for career advancement