techSHIP Specialist
About Us Techdinamics is a global technology company that partners with 3PLs, leading brands, and retailers to solve everyday fulfillment challenges. Our comprehensive order management and shipping solutions transform operations by optimizing systems, labor, and workflows for peak efficiency. We empower businesses to streamline integrations, automate processes, and gain full visibility across their fulfillment operations—from order capture to final-mile delivery. With over 25 years of experience, we combine cutting-edge technology with a hands-on, partnership-driven approach to help our customers scale efficiently and reduce operational complexity. Techdinamics Technology Stack Integrations Platform: Any-to-any integrations connecting WMS, ERPs, marketplaces, and carriers via API, EDI, and file-based solutions Order Management: techOMS for centralized order processing and workflow automation Shipping: techSHIP multi-carrier platform with 150+ courier integrations Tracking & Visibility: techTRACK for real-time shipment tracking and analytics Auditing: techAUDIT for courier auditing and cost control Who Are Our Customers? Fulfillment centers Ecommerce brands Retailers Job Brief We are looking for a proactive and technically skilled techSHIP Specialist to lead customer onboarding and execute implementation projects for our shipping and fulfillment solutions. This role is responsible for system configuration, carrier setup, customer training, and advanced technical support. The techSHIP Specialist partners closely with Project Managers and internal teams to support successful project delivery, troubleshoot complex issues, and contribute with QA and continuous improvement efforts. Responsibilities The following list describes, but is not limited to, the responsibilities for this position: Lead onboarding activities for new projects by: Performing initial configuration of techSHIP, techTRACK, and techAUDIT Conducting Carrier Setup sessions Delivering onboarding training sessions (basic and advanced, based on techSHIP version) Maintain project accuracy and visibility by: Updating assigned tasks with progress notes, comments, and time tracking Provide advanced technical support (L3), including: Troubleshooting complex issues and performing root cause analysis Manage support tickets by: Keeping records up to date with progress and analysis Ensuring clear communication, proper status management, escalations, and time tracking Communicate customer feedback and improvement suggestions to the appropriate internal teams Identify opportunities to improve internal procedures and highlight documentation needs Identify, reproduce, and document bugs and enhancement requests with clear and detailed information Collaborate in QA and testing activities as needed Requirements Educational background in Information Technology, Engineering, or a related field (preferred) Advanced English proficiency, both written and spoken Strong written and verbal communication skills, including presentation abilities Customer-oriented mindset with a calm and professional approach Strong analytical and problem-solving skills Ability to manage multiple tasks and priorities in a fast-paced environment Demonstrated ability to continuously learn and acquire new technical skills beyond formal training Ability to collaborate effectively with cross-functional teams Knowledge of logistics, shipping, or supply chain operations (preferred) Experience with ticketing systems and/or system integrations is a plus