Technology Support Technician

Sport Clips Haircuts is a leading hair care franchise focused on delivering exceptional experiences to clients. They are seeking a Technology Support Technician to support corporate teams and retail locations by ensuring technology systems run smoothly and efficiently.ResponsibilitiesSet up, image, and deploy laptops and workstations for in-office and remote employeesTroubleshoot and resolve hardware and software issues to keep teams productiveSupport internal platforms and applications used across the businessTrain and guide team members so they can get the most out of our toolsSupport retail operations with a focus on POS systems and kiosksQuickly resolve store-level tech issues to minimize downtimeTrack and manage IT assets with accuracy and attention to detailPerform upgrades and maintenance to keep systems compliant and reliableMaintain strong security practices and protect company dataStay current on emerging threats and best practicesProvide friendly, effective support to end-usersDocument all work in our ITSM system (Jira) for visibility and trackingPartner with IT and business teams to improve processesHelp build and maintain a knowledge base to empower usersSkills1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)Strong troubleshooting skills across hardware, software, and networkingExperience with Windows, macOS, and Microsoft 365Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)Familiarity with POS systems and retail tech environmentsExperience with ticketing systems like JiraAbility to think critically and solve issues end-to-endComfortable working independently and managing multiple prioritiesExcellent communication skills—technical and non-technicalPatient, friendly, and professional approach to user supportStrong customer-first mindset, even under pressureEagerness to learn new tools and technologiesAdaptability in a fast-changing environmentTeam-oriented with a willingness to share knowledgeAbility to lift up to 50 lbs (equipment setup)Occasional travel for on-site supportFlexibility for after-hours or weekend support when neededBenefits401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insuranceWellness resourcesCompany OverviewSport Clips is one of the most respected and fastest-growing hair care franchises in the United States. It was founded in 1993, and is headquartered in Round Rock, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.sportclips.com.Company H1B SponsorshipSport Clips Haircuts has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.



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