Technology Support I - Bilingual Spanish/English
About the position
Responsibilities
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
• Demonstrate flexibility to work in a 24/7 hybrid work environment, across various shifts, and US holidays
Requirements
• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• 1+ years of Customer Service experience
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Ability to effectively manage operational risk through adherence to established procedures and controls
• Spanish language skills
Nice-to-haves
• Technical support experience
• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Effective analytical approach and complex problem-solving skills
Apply Now
Apply Now
Responsibilities
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
• Demonstrate flexibility to work in a 24/7 hybrid work environment, across various shifts, and US holidays
Requirements
• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• 1+ years of Customer Service experience
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Ability to effectively manage operational risk through adherence to established procedures and controls
• Spanish language skills
Nice-to-haves
• Technical support experience
• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Effective analytical approach and complex problem-solving skills
Apply Now
Apply Now