Technology Service Assistant

Parke Bank is a full-service commercial bank focusing on personal and business financial services. They are seeking an entry-level Technology Service Assistant to maintain the Bank’s computer environments, resolve issues, and support technology installations for employees and operations. Responsibilities Manage the processing of incoming calls to the Help Desk to ensure courteous, timely, and effective resolution Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications Monitor fixes to ensure problems have been adequately resolved Attend training seminars to broaden knowledge of current and future Help Desk issues and technologies Escalate issues to the MIT vendor and ensure user’s issues are adequately resolved Assist with maintaining inventory of company software and hardware assets Research and make recommendations on software and hardware products and services Where necessary, dispose of obsolete equipment Work with vendors to ensure that the organization’s interests and needs are being met After hours or weekend work is sometimes required Perform any other work designated by supervisor Ability to lift and carry equipment weighing up to 25lbs Skills High school diploma or GED required One to two years' experience or equivalent education required Abilities in analyzing issues and finding effective solutions Strong verbal and written communication skills Confidence, professionalism, energy, and an organized demeanor Ability to effectively prioritize and manage duties and responsibilities Ability to deal tactfully with employees, vendors, suppliers, and contractors Ability to present ideas in user-friendly language to non-technical staff and end users Experience working in a team-oriented, collaborative environment Experience in a banking environment is a plus Help desk: 1 year (Required) Software installation: 1 year (Required) Configuring computer systems: 1 year (Required) Microsoft Windows Server: 1 year (Required) Ability to lift and carry equipment weighing up to 25lbs A valid driver's license and transportation to travel to satellite offices Benefits Health Insurance with prescription and vision coverage available 60 days from hire. Dental Insurance available 90 days from hire. Life, AD&D and LTD available 90 days from hire. Employee Assistance Program. 401K Safe Harbor Contribution eligibility 1st Qtr. after completion of six months of service. Paid time off plan includes vacation, sick and personal days. Holiday Pay. Company Overview Parke Bank is a full-service commercial bank, with a focus on providing firms and individuals with personal and business financial services. It was founded in 1999, and is headquartered in Sewell, New Jersey, USA, with a workforce of 51-200 employees. Its website is