Technology Project & Program Manager

Wolters Kluwer Health is seeking a Technology Project & Program Manager to enhance customer satisfaction for their Nursing Education digital products. The role involves managing customer relationships, coordinating product implementation strategies, and ensuring alignment between customer needs and business goals.ResponsibilitiesDeveloping a deep understanding of Nursing Education customers and their needs, particularly their day-to-day interactions with our digital products/solutionsCoordinating with Product Management on customer interactions to ensure a shared, thorough understanding of customer needs and how they align to short- and long-term strategic goalsDelivering clear, empathetic, and professional communication tailored to each key account, ensuring complex issues are explained effectivelyTracking and reporting on customer satisfaction metrics at key partnership accountsDeveloping best product implementation strategies with for key customers, ensuring timely delivery and alignment with business objectives, including coordination with Digital Implementation Specialist and Integration Nurse team members for seamless onboarding to our products/platforms through structured planning, relationship management, stakeholder coordination, and proactive risk managementBringing excellent organizational skills and a laser-focus on customer service/insights to translate what customers have reported/requested into actionable/prioritized work for Agile/Scrum teamsOwning the product development lifecycle/schedule by working with various Agile/Scrum teams to ensure that prioritized items are consumed/deployed in support of customer needs on the assigned products/platformsBeing the “glue” in the product team who acts as a product’s “subject matter expert” for coordinating the investigation and resolution of customer issues across cross-functional internal teams (including, but not limited to, Product Management, Technology, Content, Sales, Sales Enablement, and Customer Success/Support)Performs other duties as assigned by supervisorSkillsCollege degree (BA/BS) or equivalent experience requiredAt least 1-year experience in customer service/support, with exposure to digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for educational/academic marketsSuperior communication and relationship management skills, including ability to facilitate customer communications (internal and external) and triage/troubleshoot customer escalationsDemonstrated ability to remain professional and solution-oriented when managing time-sensitive or emotionally charged customer interactions, with a history of turning challenging situations into positive outcomesStrong project management skills, including ability to develop schedules, oversee work-in-progress, and implement risk mitigation strategies for efficient/effective solutionsAbility to prioritize and act as a structured thinker who is able to see 'the wood from the trees'Demonstrated experience coordinating cross-functional teams to reach/exceed goalsExperience in implementing best practice/standards in support of customer issuesGeneral knowledge of the Nursing Education marketExperience with understanding Technology opportunities, constraints, and choices, and ability to articulate associated risks (and possible mitigation plans)Familiarity with Agile/Scrum principles and practices for Product OwnersExposure to digital products/solutions in the educational space (including testing/assessment products)Exposure to backlog software (e.g., Jira, VSO, Trello, Wrike) and communication applications (Slack, MS Teams, Salesforce, etc.)Company OverviewWolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. It was founded in 1836, and is headquartered in Alphen Aan Den Rijn, Zuid-Holland, NLD, with a workforce of 10001+ employees. Its website is http://www.wolterskluwer.com.Company H1B SponsorshipWolters Kluwer has a track record of offering H1B sponsorships, with 94 in 2025, 22 in 2024, 23 in 2023, 10 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.



Apply Now