Technology Consultant III
About the position This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management. This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site split between Manassas and Sterling (M-F 8-5, but will be expected to work outside of typical hours as needed and on-call). Must be able and willing to commute to these locations. Responsibilities • Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems. • Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews. • Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines. • Provide accurate tracking of all parts and inventory-monitor inbound/outbound activity, log escalations. • Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out. • Report site issues/concerns to management/site lead and act as the back-up escalation point for operational and customer matters. Requirements • U.S. Citizenship (federal requirement) • 7+ years of Linux experience with strong hardware troubleshooting skills • 3+ years of experience collaborating on projects and working with a team in a technical or service environment • Comfortable participating in on-call and standby rotations Nice-to-haves • Self-starter who takes initiative and demonstrates ownership • Collaborative and team-oriented with mentoring ability • Strong written and verbal communicator-fluent using Slack, Microsoft Teams, and email • Ability to analyze complex problems and resolve independently or through team collaboration Benefits • Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. • Personal & Professional Development: Programs catered to helping you reach career goals. • Unconditional Inclusion: Flexibility to manage work and personal needs in an inclusive environment. Apply tot his job