Technical Writer - Tech Writer_Advanced - MS - MDCPS
Technical Writer
Remote
Description:
Diversified Systems is searching for an advanced Technical Writer who will support the planning, development, implementation, and ongoing operations of a Comprehensive Child Welfare Information System (CCWIS) in compliance with federal regulations and guidance issued by the Administration for Children and Families (ACF) and the Children's Bureau.
The role is responsible for developing, maintaining, and coordinating project documentation required for federal approval, system implementation, and operational support. The Technical Writer will collaborate with project management, business analysts, system architects, developers, quality assurance teams, and program stakeholders to produce clear, accurate documentation aligned with federal CCWIS requirements and project governance standards.
Responsibilities:
• Develop, maintain, and coordinate federally required documentation for a Comprehensive Child Welfare Information System (CCWIS), ensuring compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children's Bureau.
• Prepare and maintain Advanced Planning Documents (APDs), including Implementation APDs (IAPDs), Operational APDs (OAPDs), and APD Updates, along with supporting narratives, appendices, and documentation required to obtain and maintain federal approval and funding for the system.
• Document system architecture, modular design, functionality, and technical implementation approaches to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.
• Develop and maintain the CCWIS Data Quality Plan required by ACF and the Children's Bureau, including documentation of data governance structures, data stewardship responsibilities, data quality standards, monitoring processes, validation rules, error remediation procedures, and alignment with federal reporting requirements such as AFCARS, NCANDS, and NYTD.
• Assist the PMO and OCM teams with tasks and documentation.
• Develop or maintain implementation and operational documentation including deployment guides, system configuration documentation, operational procedures, disaster recovery documentation, and continuity of operations documentation.
• Maintain business process documentation and standard operating procedures describing how the system supports child welfare program operations and case management workflows.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing system use.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.
• Coordinate with project managers, business analysts, system architects, developers, quality assurance teams, program staff, and vendors to gather technical and program information and translate complex system concepts into clear, accurate documentation.
• Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children's Bureau, or other oversight bodies.
• Maintain documentation repositories and ensure documentation is updated as system functionality, requirements, and operational procedures evolve throughout the system lifecycle.
• Demonstrate experience supporting large-scale government IT system implementations, preferably in child welfare, human services, or other federally funded health and human services programs.
Requirements:
• Bachelor's degree in Business, Information Systems, or a related field
• 5 years of experience in analyzing, documenting, and implementing software solutions in a technical environment.
• 3 years of experience with cloud technologies, SaaS solutions, and data analysis.
• 5 years of exceptional writing, editing, and proofreading skills, with a keen eye for detail.
• Effective communication, organizational and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.
Preferred/Not Required:
Specific experience in case management with Child Welfare domains.
Hosted web application implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services).
Change management experience.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
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Remote
Description:
Diversified Systems is searching for an advanced Technical Writer who will support the planning, development, implementation, and ongoing operations of a Comprehensive Child Welfare Information System (CCWIS) in compliance with federal regulations and guidance issued by the Administration for Children and Families (ACF) and the Children's Bureau.
The role is responsible for developing, maintaining, and coordinating project documentation required for federal approval, system implementation, and operational support. The Technical Writer will collaborate with project management, business analysts, system architects, developers, quality assurance teams, and program stakeholders to produce clear, accurate documentation aligned with federal CCWIS requirements and project governance standards.
Responsibilities:
• Develop, maintain, and coordinate federally required documentation for a Comprehensive Child Welfare Information System (CCWIS), ensuring compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children's Bureau.
• Prepare and maintain Advanced Planning Documents (APDs), including Implementation APDs (IAPDs), Operational APDs (OAPDs), and APD Updates, along with supporting narratives, appendices, and documentation required to obtain and maintain federal approval and funding for the system.
• Document system architecture, modular design, functionality, and technical implementation approaches to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.
• Develop and maintain the CCWIS Data Quality Plan required by ACF and the Children's Bureau, including documentation of data governance structures, data stewardship responsibilities, data quality standards, monitoring processes, validation rules, error remediation procedures, and alignment with federal reporting requirements such as AFCARS, NCANDS, and NYTD.
• Assist the PMO and OCM teams with tasks and documentation.
• Develop or maintain implementation and operational documentation including deployment guides, system configuration documentation, operational procedures, disaster recovery documentation, and continuity of operations documentation.
• Maintain business process documentation and standard operating procedures describing how the system supports child welfare program operations and case management workflows.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing system use.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.
• Coordinate with project managers, business analysts, system architects, developers, quality assurance teams, program staff, and vendors to gather technical and program information and translate complex system concepts into clear, accurate documentation.
• Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children's Bureau, or other oversight bodies.
• Maintain documentation repositories and ensure documentation is updated as system functionality, requirements, and operational procedures evolve throughout the system lifecycle.
• Demonstrate experience supporting large-scale government IT system implementations, preferably in child welfare, human services, or other federally funded health and human services programs.
Requirements:
• Bachelor's degree in Business, Information Systems, or a related field
• 5 years of experience in analyzing, documenting, and implementing software solutions in a technical environment.
• 3 years of experience with cloud technologies, SaaS solutions, and data analysis.
• 5 years of exceptional writing, editing, and proofreading skills, with a keen eye for detail.
• Effective communication, organizational and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.
Preferred/Not Required:
Specific experience in case management with Child Welfare domains.
Hosted web application implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services).
Change management experience.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Apply tot his job
Apply To this Job