Technical Writer (MadCap Flare) - Remote in US

Remote Full-time
Job Title: Technical Writer (MadCap Flare)

Location: Remote

Employment Type: Contract on W2

Job Summary

We are seeking an experienced Technical Writer with hands-on expertise in MadCap Flare to develop, organize, and maintain high-quality technical documentation. The ideal candidate will collaborate with product managers, engineers, and QA teams to create clear, concise, and user-friendly content for both technical and non-technical audiences.

Key Responsibilities
β€’ Create and maintain user guides, installation manuals, API documentation, online help systems, and release notes using MadCap Flare.
β€’ Design and manage documentation templates, style guides, and topic-based content structures.
β€’ Collaborate closely with SMEs (Subject Matter Experts) to gather technical details and translate them into accurate, readable documentation.
β€’ Manage documentation projects through all phases - planning, writing, editing, publishing, and version control.
β€’ Ensure consistency in tone, terminology, and structure across all deliverables.
β€’ Convert complex technical concepts into clear, concise, and engaging content for target audiences.
β€’ Utilize tools such as Git / SVN, Markdown, HTML/CSS, or XML to manage and publish documentation.
β€’ Conduct peer reviews and maintain documentation quality standards.

Required Skills and Qualifications
β€’ Bachelor’s degree in Technical Communication, English, Computer Science, Engineering, or a related field.
β€’ 3+ years of professional experience as a Technical Writer, preferably in a software or IT environment.
β€’ Proven experience using MadCap Flare for authoring and publishing documentation.
β€’ Strong understanding of single-sourcing, topic-based authoring, and responsive HTML5 output.
β€’ Proficiency with HTML, CSS, and XML-based documentation workflows.
β€’ Familiarity with version control systems (e.g., Git, Bitbucket, or SVN).
β€’ Excellent writing, editing, and communication skills with attention to detail.
β€’ Ability to work independently and manage multiple documentation projects simultaneously.

Preferred Qualifications
β€’ Experience documenting APIs, SDKs, or developer tools.
β€’ Exposure to DITA, Confluence, Jira, or other documentation and collaboration tools.
β€’ Familiarity with Agile/Scrum environments.
β€’ Knowledge of graphic tools (e.g., Snagit, Visio, or Adobe Illustrator) for creating visual aids.

Keywords:

Technical Writer, MadCap Flare, Documentation Specialist, Online Help, API Documentation, XML, HTML, CSS, Version Control, DITA, Software Documentation

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