Technical Writer

Title: Technical Writer locations Remote, NC time type Full time job requisition id R0012375 Key Responsibilities- We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users. Key Responsibilities: • Create, update, and maintain high-quality end-user documentation, including: • User manuals • Software application guides • System operation procedures • Quick reference cards • Online help content and FAQs • Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents. • Work closely with product and application support teams to document new features, processes, and tools used across utility services. • Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility. • Manage documentation versions and ensure updates are made in sync with software and system changes. • Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement. • Create visual aids such as screenshots, diagrams, and process flows to enhance written content. • Assist in the development of training materials and eLearning content as needed. Required Qualifications: • Bachelor’s degree in Technical Communication, English, Information Technology, or a related field. • 3+ years of experience in technical writing, ideally in an IT or software environment. • Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus. • Proven ability to write user-focused content for both technical and non-technical audiences. • Proficiency with documentation tools such as: • Microsoft Office Suite • Adobe Acrobat • Confluence, SharePoint • MadCap Flare, RoboHelp, or similar tools • Basic understanding of software development life cycle (SDLC) and agile methodologies. • Strong attention to detail, grammar, and formatting standards. • Ability to work independently and manage multiple documentation projects simultaneously. Preferred Qualifications: • Experience with content management systems and version control (e.g., Git). • Familiarity with accessibility and usability standards (WCAG, Section 508). • Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator). • Understanding of ITIL or similar IT service management frameworks. Salary Range $35.08 - $55.38 USD (Hourly) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through Cigna (DPPO & DHMO options) • Nationwide Vision provided through VSP • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program • Employee Assistance Program • Wellness Days • 401k Plan • Basic Life, Accidental Life, Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law Apply tot his job