Technical Writer
Mediaocean provides end-to-end software and AI for advertising, making content more accessible around the world. Our vision is a perpetually thriving media industry where marketing drives sustainable growth for the global economy. With over $200 billion in annualized ad spend running through its platforms, the company supports 100,000 users across the globe. Mediaocean owns and operates Prisma, the industry’s trusted system of record for media management and finance; Innovid, the leading independent ad tech platform for creative, delivery, measurement, and optimization; and Protected by Mediaocean, an integrated solution for ad verification and brand safety. Visit www.mediaocean.com for more information.
The Technical Writer is a key member of the knowledge management team, producing high quality technical documentation that contributes to the overall success of our products. In this role, the Technical Writer works collaboratively with product managers, product marketing, and subject matter experts to obtain an in-depth understanding of our products and documentation requirements, analyze existing and potential content, create and maintain information architecture, and produce documentation that meets Mediaocean standards of excellence.
What You Will Do:
Organize and maintain content on the Mediaocean support site
Create and revise documentation for new application versions
Work collaboratively with product managers, product marketing, training, and support specialists to identify documentation needs, conduct information analysis, develop documentation plans, and produce clear, effective content
Adhere to Mediaocean technical publications standards and style guidelines and ensure compliance with Mediaocean corporate quality and information security requirements
Develop knowledge of Mediaocean software and tools used for the job
Support other team members as peer editor andproofreader
Manage documentation projects and libraries, switching focus between projects as required to manage priorities
Work with product and engineering teams to develop and maintain API documentation
Who You Are:
3+ years of professional technical writing experience
Ability to learn complex software systems quickly and write clear, concise documentation for both technical and non-technical audiences
Ability to think analytically and conceptually, perform audience and content analysis, and understand the basics of structuring information
Prior experience with API's
Why Mediaocean:
Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, 12 weeks of paid parental leave (after 6 months of employment)
Total Rewards: Competitive salary, Full benefits package starting on your first day, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP), Professional training/Tuition reimbursement
Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment
For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week
Our budgeted compensation range for this opportunity is $75,000 - $83,000, commensurate with experience & skills. This position is #LI-Remote with a preference for candidates accessible to our NYC or Chicago office locations
We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!
Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.
The Technical Writer is a key member of the knowledge management team, producing high quality technical documentation that contributes to the overall success of our products. In this role, the Technical Writer works collaboratively with product managers, product marketing, and subject matter experts to obtain an in-depth understanding of our products and documentation requirements, analyze existing and potential content, create and maintain information architecture, and produce documentation that meets Mediaocean standards of excellence.
What You Will Do:
Organize and maintain content on the Mediaocean support site
Create and revise documentation for new application versions
Work collaboratively with product managers, product marketing, training, and support specialists to identify documentation needs, conduct information analysis, develop documentation plans, and produce clear, effective content
Adhere to Mediaocean technical publications standards and style guidelines and ensure compliance with Mediaocean corporate quality and information security requirements
Develop knowledge of Mediaocean software and tools used for the job
Support other team members as peer editor andproofreader
Manage documentation projects and libraries, switching focus between projects as required to manage priorities
Work with product and engineering teams to develop and maintain API documentation
Who You Are:
3+ years of professional technical writing experience
Ability to learn complex software systems quickly and write clear, concise documentation for both technical and non-technical audiences
Ability to think analytically and conceptually, perform audience and content analysis, and understand the basics of structuring information
Prior experience with API's
Why Mediaocean:
Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, 12 weeks of paid parental leave (after 6 months of employment)
Total Rewards: Competitive salary, Full benefits package starting on your first day, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP), Professional training/Tuition reimbursement
Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment
For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week
Our budgeted compensation range for this opportunity is $75,000 - $83,000, commensurate with experience & skills. This position is #LI-Remote with a preference for candidates accessible to our NYC or Chicago office locations
We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!
Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.