Technical Support?/Customer Service Representative-Remote?/Night Shift
Position: Technical Support / Customer Service Representative-Remote (Night Shift)
Location: Township of Home
Job Title:
Technical Support / Customer Service Representative-Remote (Night Shift)
Job Description
The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
What You Will Do In This Role
As a Technical Support / Customer Service Representative working from home, you will:
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
Familiarity with iOS and/or MacOS, or comparable technology is preferred
Offer additional products and/or services
Deliver expert customer experiences with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
Strong focus on building customer relationships
1+ year of customer service experience
The ability to work an evening or overnight schedule
Technical support experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Whats In It For You
One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
Starting wage will be between $20 and $21 (pay rate will not be below applicable minimum wage)
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and
Apply Job!
Apply Now
Location: Township of Home
Job Title:
Technical Support / Customer Service Representative-Remote (Night Shift)
Job Description
The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
What You Will Do In This Role
As a Technical Support / Customer Service Representative working from home, you will:
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
Familiarity with iOS and/or MacOS, or comparable technology is preferred
Offer additional products and/or services
Deliver expert customer experiences with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
Strong focus on building customer relationships
1+ year of customer service experience
The ability to work an evening or overnight schedule
Technical support experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Whats In It For You
One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
Starting wage will be between $20 and $21 (pay rate will not be below applicable minimum wage)
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and
Apply Job!
Apply Now