Technical Support Specialist III (Remote)
About the position As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience. Responsibilities • Respond to customer inquiries via phone, email, and chat, resolving issues promptly. • Diagnose and troubleshoot technical problems related to hardware, software, and networking. • Document all interactions and resolutions accurately in the ticketing system. • Escalate complex problems to relevant technical teams when needed Requirements • Bachelor's degree in Information Technology, Computer Science, or related field (preferred). • Technical support experience, with strong customer service skills. • Proficiency in troubleshooting various technical issues. • Excellent communication skills. • English proficiency at C1/C2 level. • Flexible to work onsite, hybrid, or remotelyApply Now
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