Technical Support Specialist - French

FareHarbor is a leading reservation software company focused on enhancing the experiences industry. The Technical Support Specialist will provide exceptional support to clients, handle inbound and outbound support issues, and contribute to improving standard operating procedures. Responsibilities Become an expert FareHarbor user and stay on top of all new feature releases Handle inbound/outbound support issues via emails and phone calls Provide exceptional support by listening, understanding the issue, and problem solving with customers Communicate across teams to ensure client needs are met Provide valuable feedback to the product team Contribute to the FareHarbor help documentation Help develop, improve, and implement standard operating procedures Skills Fluent in English and French (both written and spoken) Genuinely committed to delivering best in class customer/ technical support Able to work closely and effectively with others Patient, curious, detail oriented and eager to problem solve An excellent verbal and written communicator Shift flexibility with five 8-hour shifts per week (Monday – Sunday) Benefits Medical, dental + vision coverage 26 vacation days, 10 sick days & 12 paid holidays per year Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leave Life insurance policy 401k + employer matching Social hours & events and team-building Educational Opportunities Wellness benefits (Headspace subscription & wellness webinars) Work-from-home assistance Hybrid friendly Paid volunteer hours Company Overview FareHarbor operates as a reservation platform for tours, activities, rentals, and attractions. It is a sub-organization of Booking Holdings. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is