Technical Support Specialist (Entry Level)
About the position
Lightspeed Systems is seeking an Entry-Level Technical Support Specialist to join our Customer Service team. This hybrid role involves assisting users with technical issues, ensuring they receive the necessary support to effectively use our products. The position plays a crucial role in our mission to enhance student safety in schools by providing exceptional customer service and technical assistance.
Responsibilities
ā¢ Assisting users by identifying, analyzing, and resolving technical issues.
ā¢ Communicating proactively with customers, providing solutions, status updates, and recommendations.
ā¢ Helping with the configuration and integration of Lightspeed products.
ā¢ Managing support requests through various channels, including email, chat, and phone.
ā¢ Supporting, monitoring, testing, and troubleshooting network and device-related issues.
ā¢ Staying updated on Lightspeed products, trends, and developments in IP, networking, and related technologies.
ā¢ Performing other related duties as assigned.
Requirements
ā¢ 6 months of technical support or help desk experience with 1 year of workstation administration experience preferred.
ā¢ Familiarity with operating system installation and configuration (Windows and Mac OSX).
ā¢ Knowledge of Active Directory, GSuite or Azure AD.
ā¢ Understanding of mobile device platforms (iOS, Android, ChromeOS) highly desired.
ā¢ Understanding of IP, Network planning, router configuration and management, and firewalls a plus.
ā¢ Ubuntu Server experience a plus.
ā¢ Technical degree or equivalent work experience preferred.
ā¢ Excellent communication skills, especially in explaining technical concepts to non-technical users.
ā¢ Excellent organizational and problem-solving skills.
ā¢ Excellent customer service skills.
ā¢ Team player with the ability to thrive in a fast-paced environment.
Nice-to-haves
ā¢ Experience with network planning and management.
ā¢ Knowledge of firewall configurations.
Benefits
ā¢ 401(k) with 6% match
ā¢ Dental insurance
ā¢ Health insurance
ā¢ Health savings account
ā¢ Paid holidays
ā¢ Paid parental leave
Apply Now
Apply Now
Lightspeed Systems is seeking an Entry-Level Technical Support Specialist to join our Customer Service team. This hybrid role involves assisting users with technical issues, ensuring they receive the necessary support to effectively use our products. The position plays a crucial role in our mission to enhance student safety in schools by providing exceptional customer service and technical assistance.
Responsibilities
ā¢ Assisting users by identifying, analyzing, and resolving technical issues.
ā¢ Communicating proactively with customers, providing solutions, status updates, and recommendations.
ā¢ Helping with the configuration and integration of Lightspeed products.
ā¢ Managing support requests through various channels, including email, chat, and phone.
ā¢ Supporting, monitoring, testing, and troubleshooting network and device-related issues.
ā¢ Staying updated on Lightspeed products, trends, and developments in IP, networking, and related technologies.
ā¢ Performing other related duties as assigned.
Requirements
ā¢ 6 months of technical support or help desk experience with 1 year of workstation administration experience preferred.
ā¢ Familiarity with operating system installation and configuration (Windows and Mac OSX).
ā¢ Knowledge of Active Directory, GSuite or Azure AD.
ā¢ Understanding of mobile device platforms (iOS, Android, ChromeOS) highly desired.
ā¢ Understanding of IP, Network planning, router configuration and management, and firewalls a plus.
ā¢ Ubuntu Server experience a plus.
ā¢ Technical degree or equivalent work experience preferred.
ā¢ Excellent communication skills, especially in explaining technical concepts to non-technical users.
ā¢ Excellent organizational and problem-solving skills.
ā¢ Excellent customer service skills.
ā¢ Team player with the ability to thrive in a fast-paced environment.
Nice-to-haves
ā¢ Experience with network planning and management.
ā¢ Knowledge of firewall configurations.
Benefits
ā¢ 401(k) with 6% match
ā¢ Dental insurance
ā¢ Health insurance
ā¢ Health savings account
ā¢ Paid holidays
ā¢ Paid parental leave
Apply Now
Apply Now