Technical Support Specialist

About Skio:Skio helps Shopify brands sell subscriptions without the headaches. We’re building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we’re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.The Role:We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly.This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.What You’ll Do:Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchantsProvide clear, friendly, and timely support, occasionally hopping on Zoom calls if neededCollaborate with our engineering team to escalate and troubleshoot more complex issuesCommunicate consistently with merchants to provide updates and ensure resolutionPerform QA on new features to catch bugs and ensure a smooth launchContribute to documentation and help center updates to improve self-serviceWhat We’re Looking For:2–4+ years of experience in technical or customer support at a SaaS companyExperience working with Shopify is requiredStrong written communication skills and a calm, customer-first mindsetFamiliarity with tools like Zendesk, Slack, Linear, and Notion (or similar)Able to manage multiple conversations at once and stay organized under pressureBonus: Experience working in ecommerce, subscriptions, or with APIsWhy Skio?Remote-first team with flexible hours and a strong focus on async workHigh-impact role where your work directly supports our merchants’ successCollaborative, low-ego team culture that values transparency and trustCompetitive salary, equity, and benefitsOriginally posted on Himalayas

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