Technical Support Specialist

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.Due to the dynamic growth, we are excited to invite Technical Support Specialists with a relevant background to apply for the role in our Integration Department. Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations. To succeed in the advertised role, you have:To be proactive and client-oriented person with strong work ethicsEffective communication skills with a proven ability to troubleshootAt least Upper-intermediate level of proper written and oral EnglishStrong desire to develop and learn quicklyKnowledge of XML/JSONKnowledge of GitUnderstanding of API protocolsSDLC knowledgeWould be beneficial to know:Knowledge of the iGaming industryExperience working with Jira and Atlassian stackBasic knowledge of QA processPrevious experience on relevant positionExperience with monitoring systemsExperience using Scrum/Kanban with basic project management skillsThe importance of the role is in:Understand and analyze issues, be able to find appropriate solutionsIntegration protocol testingSecond-level customer supportDelivering excellent customer service with 5 shifts a weekWhat you get in return:Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviewsQuarterly Bonuses: Benefit from a transparent and systematic quarterly bonus systemFlexible Schedule: We offer a flexible work schedule to accommodate your needsRemote Work Option: Choose to work remotely, providing greater flexibility and comfortMedical Insurance: Receive comprehensive medical insurance for both you and a significant otherFinancial Support for Life Events: We provide financial support during special life eventsUnlimited Paid Vacation: Enjoy unlimited paid vacation leaveUnlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessaryProfessional Development: Get reimbursement for professional courses for your developmentThe recruitment process looks like this:1. HR interview (45 min)2. Technical interview (60 min)3. Final Interview (60 min)If the job description rings a bell - take action and apply!Looking forward to welcoming you to the iGaming world!Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that. Join us today!#LI-DNI

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