Technical Support Specialist
Job title: Technical Support Specialist in Mount Airy, NC at OSG
Company: OSG
Job description: Technical Support SpecialistOSG is looking for a talented Technical Support Specialist to work onsite at our Mt. Airy, NC location……As a Technical Support Specialist, you will be part of a dynamic team supporting internal end users for OSG. We are looking for a candidate that is motivated and willing to pull up your sleeves and dive into the trenches with a fantastic group of teammates. You will be responsible for ensuring processes are documented, ITSM work is managed accordingly, hyper care support for C-Suite, and general Asset Management. When necessary, escalate issues/tickets to appropriate personnel.The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required.
Preferably 7am to 4pm (ET)
This position reports to Manager of the Network Operations Center.Responsibilities
Serve as the escalation point for O365 Administration tickets incoming to the NOC
Determine the best solution based on the issue and details provided by customers
Walk team members through the problem-solving process via email, chat, or phone
Direct unresolved issues to the next level of support personnel
Follow-up and update customers and team members with status and information on extended tickets
Assist with transition of certain functions (such as domains) as part of mergers and acquisitions providing input on transitions to OSG systems. This includes alerting through SolarWinds Orion and Pingdom.
Identify and suggest improvements on procedures
Requirements
5-7 years of proven experience within complex corporate environments.
Strong understanding of O365, working knowledge of Windows server administration.
AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation
Ability to diagnose and resolve basic technical issues remote and on site as necessary
Excellent communication skills both verbally and electronically (soft skills)
Customer-oriented and cool-tempered
Be able to work after hours when necessary to complete projects with other team members
Preferred skills
O365 administration
Experience patching and deploying software via Tanium
Familiarity with Virtual systems (AWS, HyperV, VMware)
Experience with Service-Now administration
Familiarity with Okta
Experience with Imaging using MDT
Education
Preferred associates degree in IT related fields
Preferred Certifications
MCSA
O365 Administration
AWS Certifications
Expected salary:
Location: Mount Airy, NC
Apply for the job now!
Apply Now
Company: OSG
Job description: Technical Support SpecialistOSG is looking for a talented Technical Support Specialist to work onsite at our Mt. Airy, NC location……As a Technical Support Specialist, you will be part of a dynamic team supporting internal end users for OSG. We are looking for a candidate that is motivated and willing to pull up your sleeves and dive into the trenches with a fantastic group of teammates. You will be responsible for ensuring processes are documented, ITSM work is managed accordingly, hyper care support for C-Suite, and general Asset Management. When necessary, escalate issues/tickets to appropriate personnel.The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required.
Preferably 7am to 4pm (ET)
This position reports to Manager of the Network Operations Center.Responsibilities
Serve as the escalation point for O365 Administration tickets incoming to the NOC
Determine the best solution based on the issue and details provided by customers
Walk team members through the problem-solving process via email, chat, or phone
Direct unresolved issues to the next level of support personnel
Follow-up and update customers and team members with status and information on extended tickets
Assist with transition of certain functions (such as domains) as part of mergers and acquisitions providing input on transitions to OSG systems. This includes alerting through SolarWinds Orion and Pingdom.
Identify and suggest improvements on procedures
Requirements
5-7 years of proven experience within complex corporate environments.
Strong understanding of O365, working knowledge of Windows server administration.
AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation
Ability to diagnose and resolve basic technical issues remote and on site as necessary
Excellent communication skills both verbally and electronically (soft skills)
Customer-oriented and cool-tempered
Be able to work after hours when necessary to complete projects with other team members
Preferred skills
O365 administration
Experience patching and deploying software via Tanium
Familiarity with Virtual systems (AWS, HyperV, VMware)
Experience with Service-Now administration
Familiarity with Okta
Experience with Imaging using MDT
Education
Preferred associates degree in IT related fields
Preferred Certifications
MCSA
O365 Administration
AWS Certifications
Expected salary:
Location: Mount Airy, NC
Apply for the job now!
Apply Now