Technical Support Specialist
Motorola Solutions is a global community focused on keeping people safer through technology. The Technical Support Specialist role involves resolving customer technical issues and providing exceptional support, requiring a customer-first mentality and a systematic troubleshooting approach. Responsibilities Provide an exceptional customer experience by troubleshooting software, hardware, and network issues via phone, chat, and email, ensuring all details are captured in our case management system Develop and maintain deep expertise in our video management systems, cameras, servers, and IP networking protocols (TCP/IP, UDP, Multicasting) Lead with empathy and urgency, managing your own case queue and prioritizing tasks based on business needs and customer impact Work independently or with teammates to research root causes, review logs, and replicate complex issues in a lab environment Stay agile by learning new MSI products and technologies at the pace of innovation, while contributing creative solutions to the team Maintain a high level of professionalism under pressure and participate in occasional weekend on-call rotations or flexible shifts as needed Skills 0-2 years of relevant experience in an IT environment with a Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract Legal authorization to work in the U.S. indefinitely is required Strong grasp of IP networking (routers, firewalls, wireless) and experience configuring various operating systems Ability to translate complex technical concepts into clear, concise instructions for customers of all skill levels Proven ability to identify root causes and resolve issues with high quality and minimal supervision Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave And more! Company Overview Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is