Technical Support Specialist

Toole Design Group is leading the way in creating safer, more connected communities through sustainable multimodal transportation design. They are seeking a Technical Support Specialist to support and strengthen impactful roadway and active transportation projects by ensuring operational excellence and troubleshooting technical issues. Responsibilities Support day-to-day IT needs Onboarding new team members Ensuring our systems run smoothly Troubleshoot a wide range of technical issues Collaborate with colleagues across disciplines Take ownership of solutions that keep our teams productive and connected Learn new technologies Contribute to IT initiatives Grow your skills in a dynamic, supportive environment Skills 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users Experience with a Windows-based environment Basic understanding of networking, VPNs, Firewalls Experience performing minor hardware repairs and upgrades Strong attention to detail Strong organizational skills CompTIA A+ Experience with Microsoft 365 Benefits A collaborative, inclusive culture that supports your growth and advancement A flexible hybrid schedule: 3 days in the office and 2 days remotely 8 paid holidays; and 16 days of PTO accrual annually Competitive salary, excellent benefits, and transportation perks Company Overview Toole Design is the nation's leading planning, engineering, and landscape architecture firm specializing in active, multimodal transportation. It was founded in 2003, and is headquartered in Silver Spring, MD, US, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Toole Design Group has a track record of offering H1B sponsorships, with 2 in 2026, 6 in 2025, 3 in 2024, 6 in 2023, 3 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.