TECHNICAL SUPPORT SPECIALIST

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. They are seeking a Technical Support Specialist to use their technical skills to support innovative technology that strengthens communities. The role involves resolving Tier 1 support issues and troubleshooting Coreforce applications and hardware. Responsibilities Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system Participate in scheduled on-call rotation to support after-hours client needs Skills Technical Support expertise Ability to resolve Tier 1 support issues via phone, chat, email, and remote desktop tools Experience using internal knowledge bases and standard operating procedures Ability to troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories Basic network and connectivity troubleshooting skills (LAN/WAN/Wi-Fi) Ability to assist with simple configurations when needed Accurate documentation of customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system Willingness to participate in scheduled on-call rotation to support after-hours client needs Benefits Flexible hybrid schedule Free chef-inspired lunch Mon–Thu 15 PTO days + floating holiday Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan. Annual bonus and tuition reimbursement Career growth in a fast-growing, mission-driven company Collaborative, purpose-driven culture Company Overview Coreforce provides law enforcement officers, first responders and other front-line professionals with an intuitive platform for effectively capturing, managing and releasing video evidence. It was founded in 1998, and is headquartered in Tucker, Georgia, USA, with a workforce of 51-200 employees. Its website is