Technical Support Specialist
Our customers rely on RedTrack to make critical business decisions based on their data. In this role, you will help ensure that their tracking works as expected, issues are resolved quickly and accurately, and every customer feels supported and confident using our product. Your work directly impacts customer trust, retention, and the overall quality of the RedTrack experience.
Tasks
Providing troubleshooting and technical support to clients via e-mail and live chat
Assisting with all cases of RedTrack clients and providing support by helping to identify various issues
Supporting clients in configuring accounts to ensure a successful customer journey
Keeping accurate notes and details on support requests
Communicating with the team members regarding ongoing issues
Documenting software problems for review and correct actions
Troubleshooting, first-level diagnostics, providing technical and product expertise to clients’ queries
Working cross-functionally with Product and Sales teams
Requirements
What we expect
Ability to troubleshoot technical issues using structured approaches and logical investigation steps
Strong skills in explaining technical concepts clearly and simply to customers with different levels of technical background
Experience working with reports and dashboards, including validating data accuracy and identifying discrepancies
Good understanding of how web applications work, including tracking, data flow, and client-server interaction basics
Awareness of data privacy and data handling principles in a customer-facing environment
Experience with SaaS products; background in E-commerce and/or AdTech is a strong advantage
Fluency in English and at least one additional language
Nice to have
HTML / JavaScript basics
Experience with advertising platforms (Meta, Google Ads, TikTok)
Familiarity with tracking systems
Benefits
Competitive compensation and stock option program
Fully remote setup with flexible working hours
21 paid vacation days plus 10 personal paid holidays
Paid sick leave and maternity/paternity leave
A collaborative team culture built on ownership, clarity, and trust
Opportunities for professional growth, experimentation, and real impact
Team offsites and conference trips - we love connecting offline too
Apply To This Job
Tasks
Providing troubleshooting and technical support to clients via e-mail and live chat
Assisting with all cases of RedTrack clients and providing support by helping to identify various issues
Supporting clients in configuring accounts to ensure a successful customer journey
Keeping accurate notes and details on support requests
Communicating with the team members regarding ongoing issues
Documenting software problems for review and correct actions
Troubleshooting, first-level diagnostics, providing technical and product expertise to clients’ queries
Working cross-functionally with Product and Sales teams
Requirements
What we expect
Ability to troubleshoot technical issues using structured approaches and logical investigation steps
Strong skills in explaining technical concepts clearly and simply to customers with different levels of technical background
Experience working with reports and dashboards, including validating data accuracy and identifying discrepancies
Good understanding of how web applications work, including tracking, data flow, and client-server interaction basics
Awareness of data privacy and data handling principles in a customer-facing environment
Experience with SaaS products; background in E-commerce and/or AdTech is a strong advantage
Fluency in English and at least one additional language
Nice to have
HTML / JavaScript basics
Experience with advertising platforms (Meta, Google Ads, TikTok)
Familiarity with tracking systems
Benefits
Competitive compensation and stock option program
Fully remote setup with flexible working hours
21 paid vacation days plus 10 personal paid holidays
Paid sick leave and maternity/paternity leave
A collaborative team culture built on ownership, clarity, and trust
Opportunities for professional growth, experimentation, and real impact
Team offsites and conference trips - we love connecting offline too
Apply To This Job