Technical Support Specialist
Toole Design Group is leading the way in creating safer, more connected communities through sustainable multimodal transportation design. They are seeking a Technical Support Specialist to support and strengthen impactful roadway and active transportation projects by ensuring smooth IT operations.ResponsibilitiesSupport day-to-day IT needsOnboarding new team membersEnsuring our systems run smoothlyTroubleshoot a wide range of technical issuesCollaborate with colleagues across disciplinesTake ownership of solutions that keep our teams productive and connectedLearn new technologiesContribute to IT initiativesGrow your skills in a dynamic, supportive environmentSkills1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end usersExperience with a Windows-based environmentBasic understanding of networking, VPNs, FirewallsExperience performing minor hardware repairs and upgradesStrong attention to detailStrong organizational skillsCompTIA A+Experience with Microsoft 365BenefitsA collaborative, inclusive culture that supports your growth and advancementA flexible hybrid schedule: 3 days in the office and 2 days remotely8 paid holidays; and 16 days of PTO accrual annuallyCompetitive salary, excellent benefits, and transportation perksCompany OverviewToole Design is the nation's leading planning, engineering, and landscape architecture firm specializing in active, multimodal transportation. It was founded in 2003, and is headquartered in Silver Spring, MD, US, with a workforce of 201-500 employees. Its website is http://www.tooledesign.com.Company H1B SponsorshipToole Design Group has a track record of offering H1B sponsorships, with 2 in 2026, 6 in 2025, 3 in 2024, 6 in 2023, 3 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.