Technical Support Specialist

NZXT is a founder-led global organization made up of gamers and PC enthusiasts on a mission to create hardware and software experiences for gamers. As a Technical Support Specialist, you will provide expert-level troubleshooting and outstanding service to end-users, ensuring a great customer experience with NZXT products. Responsibilities Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.) Deliver outstanding service and support to end-users using CRM platform Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction Be the first to evaluate the latest beta features Skills Strong passion for PC gaming and hardware Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry Exceptional communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Possess strong problem solving and troubleshooting skills Unwavering patience and empathy for helping solve customer issues Attention to detail and thoroughness Ability to methodically test for usability and performance issues Knowledgeable in computer hardware and software Benefits Health/dental/vision Retirement Paid time off Equity as part of their compensation package Company Overview We’ve been serving the PC gaming community since 2004. It’s not just our job, it’s our passion. It was founded in 2004, and is headquartered in California, Maryland, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship NZXT, Inc. has a track record of offering H1B sponsorships, with 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.