Technical Support Representative (Non-Voice)
Job title: Technical Support Representative (Non-Voice) in USA at Total Shape
Company: Total Shape
Job description: Your Compass in the Health & Fitness JourneyTotal Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.The RoleCompany: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 β $1,300 USD per month (depending on experience)Position Overview:Weβre looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:
Respond to customer inquiries via email and chat in a professional, timely manner
Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
Guide users through processes step-by-step with clear instructions
Escalate unresolved issues to the appropriate internal teams
Maintain accurate records of support interactions
Contribute to the development of help center articles and internal documentation
Why Join Total Shape?
Fully remote role with flexible scheduling
Competitive monthly compensation
Supportive and collaborative remote team
Opportunities for advancement and skills development
*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***Ideal ProfileRequirements:
Excellent written English with a friendly, professional tone
Previous experience in technical support or customer service (non-voice preferred)
Strong problem-solving skills and attention to detail
Ability to handle multiple conversations and prioritize effectively
Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
Comfortable using and explaining web-based platforms and basic troubleshooting steps
What's on Offer?
Work alongside & learn from best in class talent
Flexible working options
Opportunity to make a positive impact
Expected salary: $12000 per year
Location: USA
Apply for the job now!
Apply Now
Company: Total Shape
Job description: Your Compass in the Health & Fitness JourneyTotal Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.The RoleCompany: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 β $1,300 USD per month (depending on experience)Position Overview:Weβre looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:
Respond to customer inquiries via email and chat in a professional, timely manner
Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
Guide users through processes step-by-step with clear instructions
Escalate unresolved issues to the appropriate internal teams
Maintain accurate records of support interactions
Contribute to the development of help center articles and internal documentation
Why Join Total Shape?
Fully remote role with flexible scheduling
Competitive monthly compensation
Supportive and collaborative remote team
Opportunities for advancement and skills development
*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***Ideal ProfileRequirements:
Excellent written English with a friendly, professional tone
Previous experience in technical support or customer service (non-voice preferred)
Strong problem-solving skills and attention to detail
Ability to handle multiple conversations and prioritize effectively
Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
Comfortable using and explaining web-based platforms and basic troubleshooting steps
What's on Offer?
Work alongside & learn from best in class talent
Flexible working options
Opportunity to make a positive impact
Expected salary: $12000 per year
Location: USA
Apply for the job now!
Apply Now