Technical Support Representative - Entry Level

Soundvision Technologies is a parent company of several recognized technology brands, specializing in high-end custom audio and WiFi networking. They are seeking an entry level Technical Support Representative with foundational knowledge of networking technologies to provide customer support and assistance.ResponsibilitiesUnderstanding of layers 1-4 of the OSI modelBasic networking knowledge (TCP/IP, DNS, DHCP)Basic knowledge of Wi-Fi technologiesBasic knowledge of wired networking (switching, basic routing)Understanding of VPN technologiesStrong work ethic and reliabilityExcellent customer service and communication skillsPositive attitude and problem-solving mindsetSkillsUnderstanding of layers 1-4 of the OSI modelBasic networking knowledge (TCP/IP, DNS, DHCP)Basic knowledge of Wi-Fi technologiesBasic knowledge of wired networking (switching, basic routing)Understanding of VPN technologiesStrong work ethic and reliabilityExcellent customer service and communication skillsPositive attitude and problem-solving mindsetHigh School DiplomaHave set up and/or maintained a network consisting of at least 200 client devices both wired and wirelessAdvanced knowledge of WiFi technologiesAdvanced knowledge of wired networking technologiesExperience working for a smaller company environmentBasic understanding of VLANsStrong team collaboration abilitiesBenefitsPaid sick and vacation timeHealth insurance after thirty daysIRA matching after one yearAccess to a team fridge stocked full of drinks, paid for by the companyEmployee purchase programs on all productsCompany OverviewSoundvision Technologies designs and installs home theaters and multi-room audio systems. It was founded in 1999, and is headquartered in Hurricane, Utah, USA, with a workforce of 11-50 employees. Its website is https://www.soundvisiontech.com.



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