Technical Support Representative
Overview
Grow your career with ibex — Remote Technical Support SpecialistInternet, WiFi, TV & Phone Connectivity (Work From Home)
Are you the person friends and family call when their WiFi stops working? Do you enjoy diagnosing technical issues and helping people get back online quickly?
ibex is seeking experienced, technically skilled professionals who can combine strong troubleshooting abilities with exceptional customer service. In this role, you’ll help customers resolve internet connectivity issues, optimize their home WiFi performance, and confidently guide them through solutions that keep their internet, TV, and phone services running smoothly.
Responsibilities
About the Role
As a Technical Support Specialist, you will be the first line of support for customers experiencing internet, WiFi, TV, and phone connectivity issues. In this role, you will combine technical troubleshooting skills with outstanding customer service to diagnose and resolve problems related to WiFi networks, routers, modems, internet connectivity, digital TV services, and home phone systems.
You’ll guide customers through step-by-step troubleshooting, identify root causes of technical issues, and deliver solutions that restore service quickly and effectively, all while creating a friendly and supportive experience for every customer interaction.
We are currently offering a variety of shift options; our team supports customers 24/7.
What You’ll Do
Provide technical support to customers via phone
Diagnose and troubleshoot internet connectivity, WiFi performance, TV service, and phone-related issues
Assist customers with modem, router, TV equipment, and phone service setup, configuration, and troubleshooting
Walk customers through step-by-step troubleshooting to resolve connectivity and service problems
Identify root causes of technical issues and recommend effective solutions
Escalate advanced technical issues when necessary while maintaining ownership of the customer experience
Educate customers on best practices to improve home WiFi performance, TV reliability, and phone service quality
Accurately document troubleshooting steps, solutions, and customer interactions in internal systems
Deliver friendly, patient, and professional support during every customer interaction
Qualifications
What You’ll Bring
Strong technical troubleshooting and analytical problem-solving skills
Working knowledge of home networking concepts including WiFi, routers, modems, internet connectivity, TV equipment, and VoIP or home phone systems
Ability to clearly explain technical concepts to non-technical customers
Strong communication, patience, and empathy when assisting customers
Ability to multitask and remain organized in a fast-paced support environment
A customer-first mindset—you enjoy solving problems and helping people stay connected
Must Haves
Minimum 2 years of technical support, IT help desk, ISP support, or related experience required
18+ years old
High school diploma or equivalent
Ability to work remotely from home in a quiet, distraction-free environment
Reliable high-speed internet connection
This role is currently limited to candidates residing in:
ArkansasFloridaGeorgiaIdahoIndianaKansasKentuckyLouisianaMichiganNorth CarolinaOhioOklahomaPennsylvaniaSouth CarolinaTennesseeTexasVirginiaWest VirginiaWisconsinWyoming
Perks & Benefits
401(k) plan
Health, dental, and vision insurance
Paid time off and referral bonuses
Hands-on, paid training and development
Employee-exclusive benefits
Free T-Mobile service
Upward Child Care Assistance Program
ibex Perkspot discounts and more!
If you enjoy solving technical problems and delivering exceptional service that keeps customers connected, apply today and grow your career with ibex from home!
Apply Now
Grow your career with ibex — Remote Technical Support SpecialistInternet, WiFi, TV & Phone Connectivity (Work From Home)
Are you the person friends and family call when their WiFi stops working? Do you enjoy diagnosing technical issues and helping people get back online quickly?
ibex is seeking experienced, technically skilled professionals who can combine strong troubleshooting abilities with exceptional customer service. In this role, you’ll help customers resolve internet connectivity issues, optimize their home WiFi performance, and confidently guide them through solutions that keep their internet, TV, and phone services running smoothly.
Responsibilities
About the Role
As a Technical Support Specialist, you will be the first line of support for customers experiencing internet, WiFi, TV, and phone connectivity issues. In this role, you will combine technical troubleshooting skills with outstanding customer service to diagnose and resolve problems related to WiFi networks, routers, modems, internet connectivity, digital TV services, and home phone systems.
You’ll guide customers through step-by-step troubleshooting, identify root causes of technical issues, and deliver solutions that restore service quickly and effectively, all while creating a friendly and supportive experience for every customer interaction.
We are currently offering a variety of shift options; our team supports customers 24/7.
What You’ll Do
Provide technical support to customers via phone
Diagnose and troubleshoot internet connectivity, WiFi performance, TV service, and phone-related issues
Assist customers with modem, router, TV equipment, and phone service setup, configuration, and troubleshooting
Walk customers through step-by-step troubleshooting to resolve connectivity and service problems
Identify root causes of technical issues and recommend effective solutions
Escalate advanced technical issues when necessary while maintaining ownership of the customer experience
Educate customers on best practices to improve home WiFi performance, TV reliability, and phone service quality
Accurately document troubleshooting steps, solutions, and customer interactions in internal systems
Deliver friendly, patient, and professional support during every customer interaction
Qualifications
What You’ll Bring
Strong technical troubleshooting and analytical problem-solving skills
Working knowledge of home networking concepts including WiFi, routers, modems, internet connectivity, TV equipment, and VoIP or home phone systems
Ability to clearly explain technical concepts to non-technical customers
Strong communication, patience, and empathy when assisting customers
Ability to multitask and remain organized in a fast-paced support environment
A customer-first mindset—you enjoy solving problems and helping people stay connected
Must Haves
Minimum 2 years of technical support, IT help desk, ISP support, or related experience required
18+ years old
High school diploma or equivalent
Ability to work remotely from home in a quiet, distraction-free environment
Reliable high-speed internet connection
This role is currently limited to candidates residing in:
ArkansasFloridaGeorgiaIdahoIndianaKansasKentuckyLouisianaMichiganNorth CarolinaOhioOklahomaPennsylvaniaSouth CarolinaTennesseeTexasVirginiaWest VirginiaWisconsinWyoming
Perks & Benefits
401(k) plan
Health, dental, and vision insurance
Paid time off and referral bonuses
Hands-on, paid training and development
Employee-exclusive benefits
Free T-Mobile service
Upward Child Care Assistance Program
ibex Perkspot discounts and more!
If you enjoy solving technical problems and delivering exceptional service that keeps customers connected, apply today and grow your career with ibex from home!
Apply Now