Technical Support Representative

We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.RequirementsMinimum of 1 year demonstrated proficiency as a Technical Support RepresentativeExceptional English communication abilities, encompassing both written and verbal aptitudeOutstanding capabilities in phone, email, and instant messaging communicationsStrong organizational and time management proficienciesTechnologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIPExperience with word-processing software and spreadsheets, such as MS OfficeFamiliarity with online calendar platforms and scheduling tools, including Google CalendarPossesses a proactive and confident demeanor with acute attention to detailAble to work the night-shift.Duties and ResponsibilitiesResolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.Deliver technical assistance through telephone, email, and chat channels.Aid in the generation, revision, and timely dispatch of invoices.Orient customers through the initial phases of platform/product engagement.Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.Record customer engagements within the CRM system, ensuring the accuracy and currency of records.Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.Technical Requirements:USB HeadsetFunctional WebcamFunctional ComputerInternet Service with a minimum speed of 25 Mbps via cable connectionBenefitsComprehensive Health Insurance Coverage (HMO)Performance-Based Incentive ProgramsEmbracing and Inclusive Workplace CultureContinuous Upskilling and Development OpportunitiesFull Work-From-Home ArrangementDedicated and Supportive Team EnvironmentPathways for Professional AdvancementEngaging and Enjoyable Work AtmosphereOriginally posted on Himalayas

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