Technical Support Representative

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Launch Your Career in Tech with Nextiva! Joining Nextiva as aTechnical Support Representativeis a fantastic opportunity to begin a rewarding career in the high-tech industry. We’re passionate about technology, networking, and making a difference through exceptional customer support. At Nextiva, you’ll thrive in a dynamic, fast-paced environment where continuous learning is encouraged. You’ll build strong relationships with our customers and deliver outstanding support by identifying solutions and resolving issues efficiently. Upon completing your training, you’ll become an expert in the Nextiva platform and play a key role in creating exceptional customer experiences. This role also offers excellent opportunities for professional growth — and we’re here to support your development every step of the way. Your Day-to-Day Responsibilities: Provide daily support to users of various technology systems by answering questions, troubleshooting issues, analyzing problems, and delivering quick, effective solutions Communicate clearly, professionally, and respectfully with end users, colleagues, and management to resolve issues and ensure customer satisfaction Set up and maintain hardware, software, and other equipment to meet client needs; monitor performance and install updates as required Keep detailed records of customer interactions, installations, reported issues, and resolutions, including any follow-up actions needed Continuously expand your technical knowledge by reviewing industry publications, manuals, and diagnostic resources Handle inbound customer inquiries across multiple channels, including phone, email, and webchat Deliver exceptional service by consistently meeting daily and monthly performance goals — all with a positive and proactive attitude Qualifications & Requirements: Advanced English proficiency (C1–C2 level), both spoken and written Minimum of 2 years’ experience in customer service, ideally in a call center, technical support, or help desk environment Basic knowledge of hardware and networking is a plus Patient, detail-oriented, and professional in customer interactions Strong problem-solving skills with the ability to follow structured troubleshooting steps High attention to detail and accuracy Familiarity with PC and Mac operating systems, as well as Microsoft Office applications Willingness to work night shifts What We Offer: A great opportunity to build a career in an international environment Highly competitive salary Health and life insurance after probation Career growth and development opportunities Ongoing internal training programs Friendly atmosphere and a professional, supportive team Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses. Health –Comprehensive medical coverage, individual limit on exclusionsand dental care Insurance –Life, disability, traumatic injuries and critical diseases Work-Life Balance⚖️ –PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays Wellness ‍ –Employee Assistance Program and wellness initiatives Growth –Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! #LI-SC1 #LI-Hybrid

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