Technical Support Representative

Axis Communications is a network technology company that provides cutting-edge security solutions globally. The Technical Support Representative - Tier I role involves handling inbound technical support inquiries and ensuring customer satisfaction through effective communication and problem-solving. Responsibilities Answer inbound customer inquiries via telephone, chat, and online helpdesk Collect and confirm database information for each customer Open and update cases in the customer relationship management system, documenting actions taken and outcome Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary Educate customers about website information availability Develop basic product knowledge Skills Excellent communicator, written and oral Excellent customer service skills Time management and multi-tasking Strong computer skills Microsoft Office proficiency Detail oriented Relevant experience in a call center, customer service, or support environment, including troubleshooting calls Experience in a fast-paced environment Spanish language is always a plus! Benefits Employer-offered training Tuition reimbursement Health, dental, vision, and fitness/health and wellness programs Paid parental leave Dependent care reimbursement account Generous vacation benefit 3-week sabbatical on your 5-year anniversary (and every 5 years after!) 401(k) program Employer matching Company Overview Axis enables a smarter and safer world by creating solutions for improving security and business performance. It was founded in 1984, and is headquartered in Skane, Varmlands Lan, SWE, with a workforce of 1001-5000 employees. Its website is