Technical Support Representative

CVS Health is dedicated to building a world of health around every individual. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS store employees and deliver outstanding customer service while troubleshooting various systems and hardware. Responsibilities Document problems, complete problem tickets, and request information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques Effectively manage call workload Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements Collaborate well in a team environment The full-time employee will work 5 days a week and must be able to work one weekend shift a week Skills 6 months of technical and/or call center experience High School Diploma or GED required or 2 years equivalent experience Experience in a help desk/call center environment providing technical support in a retail environment Experience using computer hardware and software applications Benefits Medical, dental, and vision coverage Paid time off Retirement savings options Wellness programs Other resources Company Overview CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship CVS Health has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.