Technical Support Representative

Barracuda is a leading cybersecurity company providing complete protection against complex threats. They are currently looking for highly motivated Technical Support Representatives to provide quality support for their networking and security products, assisting customers with troubleshooting and documentation of product issues.ResponsibilitiesCreate, revise and publish internal and public facing product solutionsInterface with customers at a high volume to solve their issuesDevelop your skills in network and security products through on-going trainingDocument, escalate and follow through with product bugs and/or issuesSkillsAssociates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experienceA customer centric focus - you always aim to make the customer happyStrong troubleshooting/problem resolution skillsBasic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCPAbility to learn and adapt to quickly changing circumstances, direction and strategyExperience in any of the scripting languages such as Bash, Shell, Perl, PythonBenefitsEquity, in the form of non-qualifying optionsHigh-quality health benefitsRetirement Plan with employer matchCareer-growth opportunitiesFlexible Time Off and Paid Time Off benefitsVolunteer opportunitiesCompany OverviewBarracuda is a leading global cybersecurity company providing complete protection against complex threats for all size business. It was founded in 1999, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.barracuda.com/netcontinuum.



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