Technical Support - Part Time - Remote
Description:
• Provide guidance and best practices to those utilizing our Rent Manager applications.
• Provide superior customer service to our end users over the phone and via email.
• Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program).
• This may involve conducting remote sessions with customers.
• Document and track the status of all issues in a timely fashion within our ticketing software.
• Work in conjunction with internal departments to improve processes resulting in customer satisfaction.
Requirements:
• Strong customer service skills
• Prior experience with IT concepts
• Experience with Microsoft Office applications
• Established work ethic
• Excellent attendance and personal accountability
• Strong communication skills – both verbal and written
• Self-starter and ability to stay motivated independently
• Detail-oriented
• Critical thinker
• Ability to demonstrate active listening during calls
• Understanding of WAN/LAN concepts (Preferred)
• Basic understanding of networks (Preferred)
• Terminal Service experience (Preferred)
• 1-2 years of prior helpdesk and/or customer support experience (Preferred)
Benefits:
Apply Now
Apply Now
• Provide guidance and best practices to those utilizing our Rent Manager applications.
• Provide superior customer service to our end users over the phone and via email.
• Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program).
• This may involve conducting remote sessions with customers.
• Document and track the status of all issues in a timely fashion within our ticketing software.
• Work in conjunction with internal departments to improve processes resulting in customer satisfaction.
Requirements:
• Strong customer service skills
• Prior experience with IT concepts
• Experience with Microsoft Office applications
• Established work ethic
• Excellent attendance and personal accountability
• Strong communication skills – both verbal and written
• Self-starter and ability to stay motivated independently
• Detail-oriented
• Critical thinker
• Ability to demonstrate active listening during calls
• Understanding of WAN/LAN concepts (Preferred)
• Basic understanding of networks (Preferred)
• Terminal Service experience (Preferred)
• 1-2 years of prior helpdesk and/or customer support experience (Preferred)
Benefits:
Apply Now
Apply Now