Technical Support Manager

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.




Role Description


We are seeking a skilled and motivated individual to join our dynamic team. The ideal candidate will have hands-on experience with IBMi development and a strong understanding of Change Management software, specifically Implementer. This role requires excellent communication skills, the ability to work independently, and the capacity to handle multiple tasks efficiently.



Utilize Change Management software, particularly Implementer, to replicate customer issues.


Collaborate with team members to grasp new technical concepts quickly.


Write and maintain clear, concise documentation and emails.


Interact professionally with upper management and other stakeholders.


Motivate team members and contribute to a positive work environment.


Remain calm and effective in crisis situations.


Supervise a small team of technical engineers.



Qualifications



Minimum 3 years of hands-on IBMi development experience.


Perform basic operations on the IBMi.


Proficiency in Change Management software, especially Implementer, is a huge plus.


Strong ability to work independently and manage multiple tasks.


Excellent communication skills, both written and verbal.


Experience in writing public-facing documents and professional emails.



Requirements



PTC anticipates the salary range for this position to be between $80,000-$95,000.


The actual pay may be lower or higher depending on your skills, qualifications, experience, and location.


This role might be eligible for discretionary bonuses.


Opportunity to become a PTC shareholder through stock grant programs or employee share purchase program.



Benefits



Medical, dental and vision insurance.


Paid Time Off and Sick Leave Policies.


Tuition Reimbursement.


401K.


Flexible spending accounts.


Life insurance and disability coverage.




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